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IT Engineer

Information Technology | San Francisco, CA | Full Time

Job Description

About VIDA

At Vida Health, we are passionate about transforming lives through better health. We engineer digital care solutions that help the whole you be healthy in mind and body, stay accountable, and feel your best. We serve people who are at risk for or live with expensive, challenging chronic conditions like diabetes, obesity, and depression—that’s currently 133 million people in the U.S. alone, and 70% of the $3T annual healthcare spend is attributable to preventable chronic conditions. We aim to change that trajectory.   We differentiate ourselves in the market in two primary ways. We are poly-chronic by design - our core is a platform that meets our users where they are, and lets them work on their own unique combination of goals.  We are digital first - we have been a mobile app and in the cloud since Day 1.  In the new world of COVID, the importance and advantage of our skills here has become even more obvious.


About The Role

As a member of our IT team, you will help support our corporate computing environment and ensure that it operates effectively and efficiently. To be successful in this position you will demonstrate knowledge of the industry’s best practices and have a professional track record of effective technical support, device lifecycle management, and a thorough understanding of computer hardware and software systems. With this focus, you will be key in supporting our day to day IT operations, such as equipment provisioning, license management and system maintenance, as well as contributing to the overall improvement of our IT infrastructure.

Responsibilities:

  • Troubleshoot hardware, software and network issues related to internal IT.

  • Support remote users by leveraging phone, email, instant messaging and remote assist resources

  • Provision new IT infrastructure, workstations, software installations and accounts.

  • Monitor our information technology systems to ensure they are performing and configured correctly, fixing any issues identified and carrying out upgrades as necessary.

  • Contribute to larger IT projects to improve our IT infrastructure, investigating new systems and services that can make our organization more efficient.

  • Help to develop training materials for new hires related to Vida’s IT onboarding experience.

  • Respond to general IT requests from members of Vida’s workforce.

Basic Qualifications:

  • Bachelor's degree or an equivalent combination of education and work experience in IT or a related field

  • In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices.

  • Hands on experience with managing company-wide IT services such as MDM and SSO

  • Familiar with technologies like: Cisco Meraki, G-Suite Administration, Okta, Atlassian, Slack and Zoom.

  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.

  • Some prior experience or knowledge of working in a healthcare environment along with understanding the requirements under HIPAA for protecting sensitive data is preferred.

  • Ability to work Tuesday through Saturday schedule