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Director, Client Strategy

Health Services | San Francisco, CA | Full Time

Job Description

About Us:

At Vida, we empower individuals to overcome chronic mental and physical health conditions, once and for all. The impact of chronic conditions on healthcare is immense: in the US alone, chronic diseases like diabetes and heart disease drive 80% of the $3 trillion healthcare spending, which is at 18% of GDP. 1 in 3 individuals has a chronic health condition, and 1 in 4 struggles with mental health.

Vida is a virtual care company that combines a human-centric approach with technology to address chronic and co-occurring physical and behavioral health conditions. Our platform combines personalized chronic condition management with health coaching and therapy to support individuals in managing and significantly improving conditions such as diabetes, hypertension, obesity, depression, anxiety, etc. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees live their healthiest lives.

The Impact You’ll Make:

As a Director Client Strategy at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be “the face of Vida” to provide client delight and exceed expectations at all touch points in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs. This role needs a high level of communication, relationship building, and business acumen to be successful, including performing data analysis, leading projects with internal constituencies, such as sales and marketing, as well as external partners. This role reports to the SVP Health Services

If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you.

You’re Excited About This Opportunity Because You Will…

  • Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey

  • Own end-to-end client relationships from planning, launch, and ongoing management

  • Be the storyteller of Vida’s mission, value propositions, and impact through data and stories to both our clients and internal Vida team

  • Understand priorities among clients and key stakeholders

  • Uncover up sell opportunities

  • Present analysis & make strategic recommendations to leadership

  • Co-create the marketing and engagement playbook for Vida’s client profiles

  • Work cross-functionally with product, design, engineering, sales and marketing, to further Vida’s goals

We’re Excited About You Because You Have...

  • 7+ years of experience in account management, sales, customer success, or other external facing roles, ideally in a health tech company / healthcare industry, or from a management consulting background

  • Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry

  • Strong problem-solving, written, and verbal communication skills

  • Ability to develop and maintain leadership level relationships internally and externally

  • Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality

  • Ability to manage multiple tasks and apply good judgment in resolving complicated issues

  • Proficient in the use of web and mobile technologies

  • Fluency in Keynote, PowerPoint, and Excel

  • Passionate about Vida’s mission 

Benefits & Perks:

  • Competitive compensation including stock options

  • A health-oriented office culture including walking 1:1s, healthy food & snacks, fitness challenges, and daily meditations

  • Health, Vision, Dental, Gym Membership and Commuter Benefits

  • Flexible vacation time


MORE ABOUT VIDA HEALTH:  Vida provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers and leading medical institutions. Vida is a next generation continuous care platform for both consumers and businesses, combining a consumer mobile app, an enterprise care platform offering on demand 24/7 solutions for chronic conditions. Vida platform runs in the cloud, captures real-time data from 100+ devices and apps, and integrates back to the employer, payer, and provider.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.