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Clinical Quality Assurance Auditor

Clinical Operations | San Francisco, CA | Full Time

Job Description

The impact of chronic conditions on health care is immense. Chronic diseases, including diabetes and heart disease, affect up to 1 in 3 individuals. Up to 1 in 4 people also struggle with mental health concerns. These chronic conditions drive 80% of the over $3 trillion dollars we spend on health-care in the US.

Vida Health is working to address this need. Our goal is to help people better manage their health by making positive changes to the way they live. Using our mobile-first platform, we connect people to programs backed by research and give them one-on-one support from personal health coaches or therapists. Clients meet with their coaches or therapists using secure in-app video chat and messaging. 

We are currently looking for a licensed therapist who is excited to facilitate best in class quality care for our members by monitoring quality assurance for our team of remote coaches and therapists.

ABOUT YOU

You have a passion for improving clinical quality, learning and development, helping others grow, and fostering an innovative supportive work environment. You work well with teams, communicate openly, and enjoy collaboration. You have a keen attention to detail and effective organizational skills.

ABOUT THE ROLE

The Quality Assurance Auditor role serves as a key support in the implementation of Vida’s quality assurance policies and procedures. They will facilitate auditing, provide feedback, and monitor the learning and development of Vida providers to support improved quality of services. The role reports to the Director of Provider Engagement. 

RESPONSIBILITIES

  • Monitors quality assurance and treatment fidelity in clinical programs. Regularly assesses the needs and strengths of coaches and therapists, and monitors their progress.

  • Follow auditing policies and procedures as set forth by the Clinical Quality department.

  • Escalates any identified quality assurance issues or trends to the Director of Provider Engagement

  • Collaborates with service line team leads to support the learning and development of providers in meeting quality of care benchmarks.

  • Regularly confers with service line leads and management to identify organization’s quality assurance needs. 

  • Recommends policy or procedural changes, and/or product modification needs to the Director of Provider Engagement

  • Tracks and analyzes common questions and training issues to improve quality. Presents analysis of learning and development trends to manager, identifying and assessing training and development needs, in order to drive performance and emphasize a strong relationship between leaders and their teams. 

REQUIREMENTS

  • 3 years experience in quality assurance role

  • Doctoral or Master’s degree in psychology, counseling, marriage and family therapy, or other relevant field

  • License to practice therapy in good standing (LCSW, LMFT, LPCC, licensed psychologist, etc); licensure in additional states highly valued

  • Strong technical skills; comfortable with Google suite, Office, Excel

BONUS POINTS

  • Experience and training in cognitive behavior therapy, behavioral activation, MI/MET in adult populations.

Benefits & Perks

  • Competitive compensation including stock options
  • A health-oriented office culture including walking 1:1s, healthy food & snacks, fitness challenges, and weekly team runs and Yoga classes
  • Health, Vision, Dental Benefits
  • Vacation time and company paid holidays 
  • FSA and Commuter benefits
  • 401K (no company match at this time)

ABOUT VIDA HEALTH

Vida is a next generation continuous care platform for both consumers and businesses, combining a consumer mobile app, an enterprise care platform offering on demand 24/7 solutions for chronic conditions. Vida platform runs in the cloud, captures real-time data from 100+ devices and apps, and integrates back to the employer, payer, and provider. 133 million people in the U.S. live with a chronic condition, 70% of the $3T healthcare spend in the U.S. goes to preventable chronic conditions.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.