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NOC Technician (24/7 NOC Environment)

NOC | Mobile, AL | Full Time

Job Description

Uniti Fiber Holdings Inc. ("Uniti") is searching for Network Operations Centre (NOC) Technicians 1 who will be Uniti Fiber’s first tier in ensuring the integrity of our network. These are our entry-level positions and we currently have multiple positions available. 

JOB TITLE: NOC Technician (Network Operations Center)

LOCATION: Mobile, AL

STATUS: Full-Time, Permanent

Responsibilities for Entry Level NOC Technicians will include but are not limited to: 

  • Effectively monitor the Uniti Fiber network by utilizing the provided tools and applications for determining network functionality.

  • Critical thinking, organization, and an adherence to detail will be required for troubleshooting and resolving issues.

  • Recognize when and to whom issues need to be escalated will be acquired through experience and training.

  • Customer service, through both telephone and e-mail interaction, will be the primary goal in that all issues will be efficiently and properly addressed so that Uniti Fiber exceeds the standards of service offered to our customers.

  • Other duties as assigned.

Associates seeking to join Uniti are motivated individuals with exceptional organizational skills, an ability to multitask, attention to detail, and effective communication skills – both written and verbal. The position requires an individual with strong interpersonal skills and ample self-initiative who thrives in a fast paced, collaborative environment. Uniti is open to candidates with diverse backgrounds and the ideal candidate will have:

  • Be able to work in a fast-paced environment wherein critical thinking, organizational skills, and adherence to detail are a must.

  • Excellent customer service.

  • Good written and verbal communication skills.

  • Must be able to pass a back-ground check and drug screening.

  • Familiarity with the Microsoft Office suite.

  • Candidates must have strong attendance with previous employer

  • Candidates must provide at least 1 verifiable manager/ supervisory reference with their resume.

  • Will be expected to learn and perform tasks in a 24/7/365 Network Operations Center

No experience required, however technical trade certifications, course work in Computer Science or similar is preferred.

Prior experience in a help desk/ call center environment also a plus.

Please note: Uniti Fiber’s Network Operations Center is a 24/7/365 operation. While there are standard 8/10/12 hour shift options & rotating shift schedules, NOC shift work is not for everyone. During storms, floods, etc. our technicians are in the field and the NOC team is in the NOC. You will be an integral part of Uniti Fiber’s Operations. 

Please only apply if you want to be part of a cohesive team of hard working and dedicated employees.