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Network Operations Technician III (Circuit Test & Turn up)

Engineering & Deployment | Mobile, AL | Full Time

Job Description

Uniti Fiber is searching for a Network Operations Technician 3.  

Position Title: NOC Tech III

Market Location: Mobile, AL

Responsibilities will include but are not limited to:

  • Designing, implementing, testing and maintaining both Layer 2 and Layer 3 network circuits throughout the Uniti Fiber Network. This primarily includes switching gear which can also include TDM to Ethernet and GPON deliveries.  

  • Configuration of the gear, organizing the install, turn up including testing procedures, additional documentation, maintenance and trouble-shooting whether the circuit is Ethernet or Internet.

  • Interface with the customer or integrator for each new turn up to deal with any obstacles that surface.  

  • Serve as an escalation path for customer issues that filter through the Network Operations Center (NOC) in an effort to solve various customer issues both during turn-up and post-delivery of circuits.  

  • Perform other duties as assigned.

Associates seeking to join Uniti are motivated individuals with exceptional organizational skills, an ability to multitask, attention to detail, and effective communication skills – both written and verbal. The position requires an individual with strong interpersonal skills and ample self-initiative who thrives in a fast paced, collaborative environment. Uniti is open to candidates with diverse backgrounds and the ideal candidate will have:

  • Need to be able to work outside of department throughout Uniti Fiber to make sure installs are conducted in a timely and professional manner.  

  • Proficient in several company back office solutions to complete circuit turn ups and assist in trouble ticket work as needed.

  • Be able to identify customer issues in assistance with the Uniti NOC in order to remedy outages night or day.

  • Participate in a one week On-Call rotation which will last a full week at a time including 24x7 responsibilities for all outages and any maintenance aid to other groups during this week as they arise.   

  • Be able to travel with occasional overnight stays.