Director of Tennis
Facility Operations and Services | Tacoma, WA | Full Time
Do you have a passion for tennis? Do you want to work at an innovative, entrepreneurial, non-profit organization of an established, well-known brand? Are you motivated to give back to communities and to provide programs and services that positively impact youth, teens, adults, and multi-generational families?
The Pacific Northwest Section of the United States Tennis Association (USTA/PNW) is a 501(c)3 non-profit organization looking for a Director of Tennis at Galbraith Tennis Center. This position is benefits-eligible in accordance to USTA/PNW policy.
The Director of Tennis position is responsible for program development and management of the tennis staff at Galbraith Tennis Center. S/he is accountable for maximizing customer expectations, meeting the financial plan and providing leadership for our team of tennis professionals and support staff. The Director of Tennis assists in preparing annual budgets and achieves these financial goals throughout the year through proper planning, driving revenue streams, and efficient use of resources. Specific responsibilities include program development, hiring/training staff, instructional programs, maximizing court utilization, tournament management, and facility maintenance. This position owns leagues, drop-in clinics, tournaments (from juniors through Pro Circuit Events) and seasonal events. S/he must develop and promote tennis clinics, private lessons, adult, junior and senior programs to meet the needs of members and guests.
What You’ll Be Doing
- Direct supervision of the Assistant Tennis Pros and works closely with Operations Manager and Coordinator as needed.
- Leading, coaching, inspiring, supporting and motivating your team, and always seeking to improve best practices.
- Oversee all daily tennis-related operations in the Tennis Center.
- Develop a culture of excellence in teaching, service and teamwork.
- Assist in all tennis related programming and scheduling.
- Oversee all tennis leagues (adult and junior).
- Oversee and promote all tournaments, exhibitions and social events.
- Oversee all facility tennis policies and procedures.
- Ensure that all tennis members and guests receive courteous, prompt and professional attention to all their tennis needs.
- Oversee the development and management of a detailed annual calendar of tennis activities and applicable promotion campaigns.
- Attend all staff and management meetings as required.
- Conduct regular staff and management meetings.
- Maintain an accurate record of all lessons and clinics given; provide reports on a monthly basis.
- Oversee all special events at the facility in an effort to attract and retain member’s tennis interests.
- Ascertain that all areas of the tennis center are neat and clean at all times.
- Oversee tennis participation by planning events to promote the sport and fellowship within the facility.
- Knowledge of Pro Shop products.
- Other duties as assigned.
Qualifications and Experience Desired
- College Degree or commensurate work experience.
- Three to five years as Head Professional or Tennis Director preferred.
- Extensive program development and facility experience.
- Preferred CPR and AED certified.
- Preferred USPTA/PTR Pro Level 1 and 5.0 + playing ability.
- Experience with training tennis employees.
- Proven ability to grow the game of tennis.
- Demonstrated ability to effectively build relationships with staff, members and guests.
- Proficient in use of Microsoft Office with advanced skills in Word and Excel.
- Strong analytical, problem solving, written and oral communication skills.
- Work independently and collaboratively to accomplish responsibilities, goals and projects.
- Provide excellent customer service to both internal and external customers.
- Proven ability to successfully lead a team.
- Must have the ability to pass a background and Motor Vehicle check.
- The ability to lift 25-50 pounds regularly.
- The ability to squat and bend over regularly.
- The ability to carry out repetitive motions regularly.
- The ability to lift and carry awkward items from one location to another.
- The ability to respond quickly to sounds and visual cues (such as alarms and/or safety concerns both on and off court).
- The ability to move safely over uneven terrain or in confined spaces.
- The ability to see and respond to dangerous situations.
- The ability to work in extreme weather and indoor/outdoor conditions.
- The ability to stand for length of shift (with breaks and lunches given per policy).