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Internal Application: Unified Communication Support Engineer #578

Engineering | Springfield, VA | Full Time

Job Description

*****Security Clearance required: Top Secret/SCI with Polygraph*****

Job Description

Unified Communication Support  engineer to work in our Springfield Va. location   This is an exciting opportunity to use your engineering skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission.  Strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture to future IC DTE service offerings.

Principal Duties and Responsibilities.
Quickly respond to customer issues regarding application/hardware related issues, resolve on the spot problems. 
Candidates must be able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor and program.
Must possess strong work ethic; good customer service skills and strong attention to detail
Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Provides software and system troubleshooting and support
Provides technical support and training to end-user
Maintains current knowledge of relevant technology as assigned
Participates in special projects as required.
Must be willing and enthusiastic to learn and adapt to new and cutting edge technologies
Must be willing to work with clients to help meet their expectations
Must be able to prioritize time and efforts appropriately in busy work environment
Must be team player and willing to both share knowledge and learn from others to ensure team's success
Performs additional related duties as requested.
Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds. Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building
Manages the functionality and efficiency of Audio/Visual systems supporting major conference events. Maintains the integrity and availability of systems

4-8 years of directly related experience in systems administration and analysis
Desired Skills:
CUCM version 
Cisco Unity Connection
Meeting Place
Cisco Jabber IM&P 
Sectera Viper phones 
Analog Gateways (VG 202, VG 224)
Cisco SCCP and SIP based 7900, 9971 and 8800 series model phones. Cisco DX 80 DVTC.
RTMT to monitor system health 
Analog fax machines/E-fax
Must currently possess a TS/SCI with Poly to be considered

Education/Minimum Years Experience:  
HS/GED + 12 years experience
Associates + 10 years experience 
Bachelors + 8 years experience

Skills & Tasks: Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.

Individual Work / Teamwork or Leadership / Management: Leadership/ Management - Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.

Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.