Unified Communication Support engineer to work in our Springfield Va. location This is an exciting opportunity to use your engineering skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission. Strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture to future IC DTE service offerings.
Principal Duties and Responsibilities.
• Quickly respond to customer issues regarding application/hardware related issues, resolve on the spot problems.
•Candidates must be able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor and program.
•Must possess strong work ethic; good customer service skills and strong attention to detail
•Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
•Provides software and system troubleshooting and support
•Provides technical support and training to end-user
•Maintains current knowledge of relevant technology as assigned
•Participates in special projects as required.
•Must be willing and enthusiastic to learn and adapt to new and cutting edge technologies
•Must be willing to work with clients to help meet their expectations
•Must be able to prioritize time and efforts appropriately in busy work environment
•Must be team player and willing to both share knowledge and learn from others to ensure team's success
•Performs additional related duties as requested.
•Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds. Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building
•Manages the functionality and efficiency of Audio/Visual systems supporting major conference events. Maintains the integrity and availability of systems
•4-8 years of directly related experience in systems administration and analysis
•Cisco Unity Connection
•Cisco Jabber IM&P
•Sectera Viper phones
•Analog Gateways (VG 202, VG 224)
•Cisco SCCP and SIP based 7900, 9971 and 8800 series model phones. Cisco DX 80 DVTC.
•RTMT to monitor system health
•Analog fax machines/E-fax
•Must currently possess a TS/SCI with Poly to be considered