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Systems Administrator #75

Engineering | Springfield, VA | Full Time

Job Description

*****Security Clearance required: Top Secret/SCI with Polygraph*****

Implementation Job Description and Duties

• Looking for a personable person with little or no computer experience. A person willing to take on new challenges.
• Provides assistance concerning the use of computer hardware and software, including printing, and installation for enterprise individuals or organizations.
• May be expected check network systems and assist customers at their designated location.
• Ensures a timely process through which problems are resolved and proper follow up steps taken.
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Provides tier one support to end users for either PC or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Certification Requirement: Sec+ not required to start. Candidate will need to obtain within 3 months after starting on program.

Operations and Support

•Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

•Perform regular security monitoring to identify any possible intrusions.

•Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

•Perform regular file archival and purge as necessary.

•Create, change, and delete user accounts per request.

•Provide Tier II & III/other support per request from various constituencies.  Investigate and troubleshoot issues.

•Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.


•Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

•Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.

•Maintain operational, configuration, or other procedures.

•Perform periodic performance reporting to support capacity planning.

•Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.

•Create and maintain documentation to help train employees resolve day to day issues and  knowledge transfer.

•Identify and execute process improvements and other enhancements that improve operational efficiency. 

Knowledge / Skills

•Security +

•Meet the qualifications of one of the customer specified levels (0-4) 

Summary Qualifications

Skills & Tasks: Moderate - understands and applies more advanced concepts and processes to daily activities. Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists

Individual Work / Teamwork or Leadership / Management:Individual Work/Teamwork - Works individually and also actively participates on integrated teams

Guidance: Requires minimal guidance and direction from more senior level technicians, specialists, and managers. Provides guidance to lower level technicians and specialists.

Education/Min Years Experience: HS/GED -- 6 years experience, Associates -- 4 years experience, Bachelors -- 2 years experience, Masters -- 0 years experience