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System Administrator #438

Engineering | St. Louis, MO | Full Time

Job Description
****Security Clearance required: Must have Top Secret/SCI with Polygraph****


The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related ITEMS UFS infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling mission success.

Primary Responsibilities

Provide PC, telephone, voice and video conference support. Quickly respond to customer issues regarding application/hardware related issues, and resolve on the spot problems. Other duties include:

•Unpacking and setting up PCs

•Installing PC operating systems via scripted install packages 

•Installing application software on PCs via scripted install packages

•Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur

•Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.

•Performs all administration involved with PC (desktop/notebooks) distribution           

•Performing inventory on software and computer stock and making request for order or ordering new equipment

•Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur

•Working closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.

•Supporting network and locally attached printers

•Use of the Support Center ticket database to track, update and close tickets.

•Creating and maintaining documentation to help train employees in resolving day-to-day issues and knowledge transfer. 

•Identify and execute process improvements and other enhancements that improve operational efficiency.


Operations and Support

•Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

•Perform regular security monitoring to identify any possible intrusions.

•Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

•Perform regular file archival and purge as necessary.

•Create, change, and delete user accounts per request.

•Provide Tier II & III/other support per request from various constituencies.  Investigate and troubleshoot issues.

•Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.

•Maintenance

•Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

•Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.

•Maintain operational, configuration, or other procedures.

•Perform periodic performance reporting to support capacity planning.

•Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.

•Create and maintain documentation to help train employees resolve day to day issues and  knowledge transfer.

•Identify and execute process improvements and other enhancements that improve operational efficiency.  


*** TELEWORK IS NOT AN OPTION. Candidate must report to the work site ***


Basic Qualifications

• Security+

• Must currently possess a TS/SCI with Poly to be considered

• Education/Minimum Years Experience:  

• HS/GED + 12 years experience

• Associates + 10 years experience 

• Bachelors + 8 years experience