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Customer Success Manager

Customer Success | New York, NY | Full Time

Job Description

About Us

Unified delivers technology and services to connect marketing data sets and optimize investments across the customer journey. Unified’s software empowers Fortune 500 companies and agencies to drive marketing success in the context of their business goals. The Unified Platform transforms fragmented marketing data into actionable intelligence and real-time activation. Unified has offices in New York City, Los Angeles, San Francisco, and Chicago. For more information, visit www.Unified.com or follow @Unified on Twitter. Unified is an equal opportunity employer.

General Description

We are seeking a highly motivated and driven candidate with a passion for problem solving, relationship building, and advertising technology for the role of Customer Success Manager in New York. This full time position will report to the head of the Customer Success team on the east coast, and be focused on driving revenue growth for UNIFIEDs top clients through consultative sales and account management practices. The Customer Success Manager is ultimately responsible for customer retention, account growth, and delivering marketing solutions that align with the customers’ needs and business objectives. Candidates that are right for this position are self-starters with an unquenchable thirst for learning and an innate ability to adapt to any and all situations. Excellent communication skills are a must.

Responsibilities

  • Oversee relationship management of Unified’s top strategic accounts
  • Represent Unified as a trusted and strategic advisor, for the purpose of driving customer success and uncovering revenue growth opportunities
  • Ensure customer happiness and retention
  • Champion customer needs to ensure their business objectives are being met
  • Partner closely with the product development, sales, operations and sales engineers to drive platform innovation and capture market opportunity
  • Prepare and conduct regular on-site business reviews and presentations
  • Monitor, measure and report on Unified’s revenue performance using Salesforce
  • Assist clients in basic implementation and usage of Unified products
  • Provide initial, and ongoing training to clients to enable them to effectively use the Unified platform
  • Enlighten customers with insights gleaned from data and industry trends
  • Communicating regularly with the customer to evaluate satisfaction
  • Ensure client expectations are exceeded!

What you’ll need to succeed

  • 3 - 5+ years of digital media strategy experience, preferably in social media
  • Sales or Account Management experience at a rapid-growth SaaS, ad tech, or advertising company
  • Hands on experience implementing Facebook, Twitter and other social marketing campaigns
  • Excellent written and oral communications skills
  • Strong client services and problem solving skills
  • Sound business acumen and ability to identify opportunities and risks with each client
  • Master of project planning, implementation, and management
  • The ability to work independently, but also participate as part of the larger team
  • Proficient in Microsoft Office, Salesforce, Jira