Client Partner (NY)

Job Description

About Unified

Unified is a leading provider of social advertising services and solutions powered by data and technology. Our proprietary technology is designed to change the business of social by helping brands achieve unprecedented social marketing results. Unified provides expert Managed and Professional Services super-charged by innovative operations and insights platforms.  With a range of offerings, we are able to create custom solutions for our clients, tailored to their needs and goals. Headquartered in New York City and with offices in Los Angeles and Atlanta, Unified has managed over $5B in social advertising data for the world’s largest brands and agencies and run more than $1B in social advertising campaigns. 

Unified has consistently been recognized by AdAge and Crain’s as one of the “Best Places To Work”.  For more information, visit www.Unified.com or follow @Unified on Twitter. Unified is an equal opportunity employer.

General Description

We are seeking a highly motivated and driven candidate with a passion for driving client success, building

strong relationships and maximizing the power of social advertising for the role of Client Partner to be located in Los Angeles, New York, Atlanta, or anywhere else in the United States to work pacific standard time hours. This full-time position will report to the VP of the Strategic Accounts and be

focused on driving revenue growth for Unified’s top clients through consultative sales and account

management practices. The Client Partner is ultimately responsible for client retention, account growth,

and delivering marketing solutions that align with the clients’ needs and business objectives. Candidates

that are right for this position are self-starters with an unquenchable thirst for learning and an innate ability

to adapt to any and all situations. Excellent communication skills are a must.

Responsibilities

• Represent Unified as a trusted and strategic advisor, owning relationships with key decision makers for Unified’s most strategic accounts

• Deeply understand the client’s digital media strategy, social advertising objectives, and brand/agency relationships and challenges

• Make strategic recommendations to clients on how they can optimize their use of Unified’s Software platform and/or managed service offering to drive their business key performance metrics

• Act as a thought leader for clients, enlightening them with insights gleaned from data and industry trends

• Lead, negotiate, and successfully secure year and multi-year long renewals 

• Identify and close new revenue opportunities from within the client base

• Provide weekly client insights to leadership which include changes to pipeline opportunities, revenue forecast, account updates, etc.

• Work cross-functionally with all other internal Unified groups to ensure alignment, drive satisfaction, adoption, renewal, and growth

• Partner with Professional Services and the Client Solutions Teams to drive successful implementation and adoption of Unified Software

• Act as escalation point for key client issues, leveraging other resources where needed to drive resolution

• Act as internal champion for client needs to remove roadblocks and help them achieve objectives

• Prepare and conduct regular on-site business reviews and presentations with Brand and Agency Leadership

• Update, measure and report on Unified’s revenue performance using Salesforce

• Ensure all client expectations are exceeded and they are raving fans of Unified!

What you’ll need to succeed

• 8+ years work experience

• 3 - 5+ years of digital media strategy experience, preferably in social media

• Client Success, Account Management or Sales experience at a rapid-growth SaaS, Ad / Marketing Technology, or advertising company

• Strong Leadership and Executive presence

• Strategic, outcomes focused mindset

• Hands on experience implementing Facebook, Twitter and other social marketing campaigns

• Ability to speak authoritatively about holistic digital marketplace trends

• Ability to navigate complex political landscapes and relationships to drive change

• Strong Sales and Negotiation skills

• Experience with forecasting and account planning that will drive account growth to hit revenue targets

• Excellent written, presentation and oral communications skills

• Strong client success management and client facing skills

• Sound business acumen and ability to identify opportunities and risks with each client