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Client Partner

Strategic Accounts | Los Angeles, CA | Full Time

Job Description

Job Description


About Unified

Unified is a leading provider of social advertising services and solutions powered by data and technology. Our proprietary technology is designed to change the business of social by helping brands achieve unprecedented social marketing results. Unified provides expert Managed and Professional Services super-charged by innovative operations and insights platforms, as well as cutting-edge Data Management and Audience Insights solutions. With a range of offerings, we are able to create custom solutions for our clients, tailored to their needs and goals. Headquartered in New York City and with offices in Los Angeles and Atlanta, Unified has managed over $5B in social advertising data for the world’s largest brands and agencies and run more than $1B in social advertising campaigns. 

For the last four years, Unified has been recognized by AdAge and Crain’s as one of the “Best Places To Work”.  For more information, visit www.Unified.com or follow @Unified on Twitter. Unified is an equal opportunity employer.


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General Description

We are seeking a highly motivated and driven candidate with a passion for driving client success, building

strong relationships and maximizing the power of social advertising for the role of Client Partner in Los

Angeles. This full-time position will report to the VP of the Strategic Accounts on the west coast and be

focused on driving revenue growth for Unified’s top clients through consultative sales and account

management practices. The Client Partner is ultimately responsible for client retention, account growth,

and delivering marketing solutions that align with the clients’ needs and business objectives. Candidates

that are right for this position are self-starters with an unquenchable thirst for learning and an innate ability

to adapt to any and all situations. Excellent communication skills are a must.


Responsibilities

● Represent Unified as a trusted and strategic advisor, owning relationships with key decision

makers for Unified’s most strategic accounts

● Deeply understand client digital media strategy, social advertising objectives, and brand/agency

relationships and challenges

● Make strategic recommendations to clients on how they can optimize their use of Unified’s

Software platform and/or managed service offering to drive their business key performance

metrics

● Act as a thought leader for clients, enlightening them with insights gleaned from data and industry

trends

● Identify and assist in closing new Services and Software revenue opportunities from within client

base

● Provide weekly client insights to leadership which include changes to pipeline opportunities,

revenue forecast, account updates, etc

● Act as a leader across all other internal Unified groups to ensure alignment and drive satisfaction,

adoption, renewal and growth

● Partner with Professional Services and the Client Solutions Teams to drive successful

implementation and adoption of Unified Software

● Act as escalation point for key client issues, leveraging other resources where needed to drive

resolution

● Act as internal champion for client needs to remove roadblocks and help them achieve objectives

● Partner with Sales team to identify and capture new market opportunities and ensure successful

renewals

● Prepare and conduct regular on-site business reviews and presentations with Brand and Agency

Leadership

● Update, measure and report on Unified’s revenue performance using Salesforce

● Ensure all client expectations are exceeded and they are raving fans of Unified!


What you’ll need to succeed

● 8+ years work experience

● 3 - 5+ years of digital media strategy experience, preferably in social media

● Client Success, Account Management or Sales experience at a rapid-growth SaaS, Ad /

Marketing Technology, or advertising company

● Strong Leadership and Executive presence

● Strategic, outcomes focused mindset

● Hands on experience implementing Facebook, Twitter and other social marketing campaigns

● Ability to speak authoritatively about holistic digital marketplace trends

● Ability to navigate complex political landscapes and relationships to drive change

● Strong Sales and Negotiation skills

● Experience with forecasting and account planning that will drive account growth to hit revenue

targets

● Excellent written, presentation and oral communications skills

● Strong client success management and client facing skills

● Sound business acumen and ability to identify opportunities and risks with each client