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VoIP - Network Support Specialist

Exclusive Top Jobs | Zagreb, Croatia | Full Time

Job Description

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer in Zagreb we are looking to hire several experienced VoIP-Network Support Specialist. The candidate should be able to manage, troubleshoot, perform maintenance activities and provide Level 1  and Level 2 support for CISCO equipment and devices.

Objectives :

  • Work with the dedicated Service Center based in France
  • Provide the service (fixing and incident resolutions around network, voice, printers) at customer site based on requests asked by the Service Center and tracked in the ITSM tools
  • Report when the service has been done via email
  • Provide remote and onsite support

Core Responsibilities:

Level 2 support : Printers 

Proving curative maintenance

  • Fill the printers with paper
  • Receive and dispatch the paper boxes
  • Replace toner
  • Replace kit in case of failure
  • Solve paper jam errors
  • Reboot / Reset / Tests

Level 2 support : Voice and Networks

  • Take over change requests (network or hardware failure or movement)
  • Phone or CISCO conference station
  • RJ45 cable (only between device and user plug)
  • Take over addition requests of extra phone sets or conference SoundStations
  • Install the phone set or CISCO conference SoundStation
  • Connect phone and user plug
  • Install a security cable
  • Patch in LAN room
  • Share phone reference (MAC address)
  • Solve the problem on phone sets or CISCO conference SoundStations

Education, Experience & Knowledge

  • Education in the field of IT – either degree or certified training.
  • At least 2 to 3 years of experience in a likewise function.
  • Used to work in a multinational and multicultural environment is an advantage.


  • Fluent in both Croatian and English (spoken and written).
  • Any other language is an advantage.

Personal Qualities

  • Interpersonal Sensitivity: Interact with others in a sensitive and effective way. Respect and work well with others.
  • Flexibility: Successfully adapt to changing demands and conditions.
  • Resilience: Maintain effective work behavior when facing setbacks or pressure.
  • Personal Motivation: Self-committed to work hard towards goals.

We are looking forward to your application. For further information please contact
marijana.elenova at or call +41 (0) 22 736 12 15