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Senior IT Support Specialist

Permanent opportunities | Geneva, Switzerland | Full Time

Job Description

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer in Geneva we are looking to hire a Senior IT Support Specialist.

Key Deliverables:

In line with the organization's objectives and business needs, provide functional and technical support in the Workplace Services area


Core Responsibilities:

● Involved in Incident, Problem and Service Request Management.
● Provide physical IMAC support for multiple hardware.
● Log requestor incidents received by phone, email or other communication channel
● Provide workarounds and solutions based on Service Level Objectives.
● In the case of Problem Management, report/escalate issues to the Service Desk Coordinator/Manager.
● Propose or recommend IM&T Services modifications to the Service Desk manager/coordinator to reduce user impact.
● Participate to IM&T Service testing, deployment and stabilization.
● Maintain and stay current with evolving Information technology.
● Contribute in all aspects of Continuous improvement Communication
● Update and acknowledge tickets logged by requesters and communicate about resolution progress.
● Provide basic end-user training or instruction on workplace services.
● Ensure satisfactory customer service and prompt response times to the requesters based on service level objectives.
● Share support knowledge with peers in the same team and maintain associated documentation
● Escalate significant issues or outages to the management
● Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.


Technical skills :

  • Strong knowledge of Microsoft based operating systems
  • General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc..)
  • Basic Knowledge in SAP system (account, print) ITIL qualification is preferable but not essential.
  • Knowledge about business processes.

Functional Skills & Competencies:

  • Very good communication skills
  • Good Organizational skills
  • Ability to manage and motivate the Team
  • Resistance to the stress
  • Ability to negotiate
  • Capacity to manage priority

Primary Qualifications (education / experience):

  • Very good knowledge of informatics (workstation, servers, network, Windows)
  • Proved experience of min. 5 year in IT support Team in medium and large organizations
  • Previous responsibilities of Team Leader
  • Knowledge of IT support ticketing systems
  • ITIL certification
  • French native fluency, English proficiency a plus.

We are looking forward to your application. For further information please call +41 22 736 12 15