Senior IBM iSeries + Synon IT Technical Analyst

We are seeking a Senior IBM iSeries + Synon IT Technical Analyst to join our team and play a crucial role in maintaining and supporting core iSeries software applications that are vital to our client’s operations.

This is a hands-on position that requires a deep understanding of IBM iSeries technology, Synon development, and enterprise application support.

Key Responsibilities:

• Provide application support by managing and resolving P1–P4 tickets raised by end-users.

• Monitor batch job executions and take appropriate corrective actions.

• Deliver problem resolutions and support daily operations across environments.

• Implement minor enhancements and upgrades to existing applications.

• Analyze functional and technical requirements and propose tailored solutions.

• Draft technical designs and suggest process improvements based on application knowledge.

• Work with data models and architecture diagrams to support informed analysis and development.

• Coordinate and execute Disaster Recovery (DR) exercises with cross-functional teams.

• Support internal and external audits by preparing and submitting necessary documentation and data.

• Review code changes associated with bug fixes, enhancements, and large development efforts.

• Plan, implement, and test new software rollouts on the iSeries server and related devices.

• Create and maintain comprehensive technical documentation, user manuals, and training guides.

• Mentor team members in the technical and functional aspects of supported applications.

• Liaise with internal infrastructure, risk, and IT teams to support operations and initiatives.

• Interact with third-party vendors for licensing, renewals, and product support management.

Required Qualifications:

• 10+ years of experience with IBM iSeries (AS/400), RPG, CL, RPG ILE.

• 5+ years of recent hands-on experience with Synon (within the last 7 years).

• Strong command of SQL – capable of writing, analyzing, maintaining, and troubleshooting complex queries.

• Solid experience across all phases of the Software Development Life Cycle (SDLC).

• Proven experience with ROBOT Scheduler configuration and management.

• Familiarity with iSeries web server and web-based integrations of low to medium complexity.

• Exposure to network and connectivity concepts, including FTP and driver-based data exchange.

• Experience with productivity tools like Hawkeye and Journals Made Easy.

• Strong communication skills with a professional and collaborative approach.

• Demonstrated ability to juggle multiple priorities and workstreams effectively.

• Working knowledge of change management tools; experience with MKS Implementer is highly preferred.

• Comfortable working across complex workflows and multi-system environments.

• Willingness to learn and adapt to new technologies and tools as required.

Preferred Attributes:

• Strong analytical mindset with the ability to interpret business processes and convert them into technical requirements.

• Experience in regulated environments and familiarity with audit processes and compliance.

• Proactive approach to problem-solving, mentoring, and documentation.

• Basic understanding of accounting and commodity trading would be great.

We are looking forward to your application.