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Permanent opportunities | Bischofszell, Thurgau, Switzerland | Full Time

Job Description

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer in Bischofszell & Burgdorf we are looking to hire several experienced IT Support Teamplayer.

This is a permanent contract with Umanova for a long term mission.

Core Responsibilities

1st and 2nd level IT support:

  • Being in contact with users (customers) to investigate and resolve problems and to provide local & remote support.
  • Adhere to global/local IT procedure and processes of The company.
  • Answer users' inquiries regarding IT support to resolve incident/problem.
  • Use our internal service desk ticketing system in respect of The company procedure and processes.
  • Support VIP users at location.

Communication, collaboration and training:

  • Adopt a customer’s attitude and an adequate presentation with the spirit of the function
  • Collaborate with other regional/global IT support groups.
  • Provide basic user training.
  • Support and maintenance
  • Ensure proper installation and maintenance of IT equipment (Laptop, Desktop, multifunctional network devices (printer, copier, fax, scanner), mobile phones, smart phones, projectors and appropriate software/driver.
  • Perform minor repairs to hardware, and peripheral equipment, following design or installation specifications.
  • Perform installation, maintenance and troubleshoot of OS, client software and business applications.
  • Support the IT Service Desk Manager to improve service and processes.

Administrate local IT systems and their structure:

  • Maintain 3rd party order process.
  • Maintain inventory of IT Hardware and track compliance.
  • Manager account creation, termination or move.

Information Security:

  • Apply the safety requirements in force and guarantee the confidentiality of information.

Education, Experience & Knowledge:

  • Education in the field of IT – either degree or certified training.
  • At least 2 to 3 years of experience in a likewise function.
  • Used to work in a multinational and multicultural environment is an advantage.
  • Valid experience on IT Hardware: desktop, laptop, printer, projector, mobile dev. (Smart phones, iPhone, Android Devices) IT Software: Google Mail, Microsoft environment (Win7, Win10, Active Directory, and Office), automatic PC staging application and package distribution tools.
  • Driving License B


  • Fluent in both German and English (spoken and written).
  • Any other language is an advantage.

Personal Qualities:

  • Interpersonal Sensitivity: Interact with others in a sensitive and effective way. Respect and work well with others.
  • Flexibility: Successfully adapt to changing demands and conditions.
  • Resilience: Maintain effective work behaviour when facing setbacks or pressure.
  • Personal Motivation: Self-committed to work hard towards goals.