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IT Support Specialist in Biel/Bienne (French/English)

Exclusive Top Jobs | Biel/Bienne, Switzerland | Full Time

Job Description

Contracting position

For our customer in Biel/Bienne, Switzerland we are looking for a 2nd level support engineer Proficient French and English: speaking and writing with the following attributes:

Core Responsibilities

  • Handle users' requests and work according to centralized incident management processes
  • Ensure communication between IT and users (customers)
  • Handle VIP requests
  • Solve incidents related to PC configurations
  • Follow up on incidents
  • Install and maintain workstations
  • Ensure the support of standard applications
  • Follow-up of the inventory of hardware and software
  • Support application integration in a large corporate environment
  • Adopt a customer-oriented attitude and an adequate presentation with the spirit of the function
  • Collaboration with other Support groups of the organization

Functional Skills & Competencies

  • Customer oriented
  • Ability to work under pressure
  • Good analytical skills
  • Excellent soft skills
  • Autonomy
  • Flexibility
  • Quick learner and motivated

 Primary Qualifications (experience)

  • Sound knowledge of voice equipment (Alcatel Dect and Desktop) 
  • A few years of experience as an IT analyst within a large organization
  • Knowledge of SW distribution tools
  • Good knowledge of IT hardware (PC, Printer, scanner, Mobile devices etc..)
  • Very deep knowledge in Microsoft environment especially Windows 7 and Office
  • General knowledge of IT infrastructure : Lan, WAN, SAP, Windows servers

 

We are looking forward to your application. For more information please call +41 (0)22 736 12 15