IT Support Analyst

Umanova SA is an innovator in the field of Information Technology, providing advanced technological solutions to clients across a range of industries worldwide. We focus on developing cutting edge applications, providing network solutions and expanding IT communication channels that propel businesses towards a sustainable future.

We are currently looking for an experienced IT Support Analyst to join one of our clients teams. In this role, you'll deliver crucial support and solutions to improve their IT functions. The position is based in Avignon, France, with one day of remote work and the remainder on-site.

Job responsibilities:

• In line with the organizations objectives and business needs, provide functional and technical support in the workplace services area.
• Assistance and technical support of tickets (hardware and software) by telephone, email or directly with the users
• Provide workarounds and solutions, monitor work to completion, and the resolution of user problems based on Service Level Objectives
• Identify, log and analyze issues, breakdowns, malfunctions of materials, equipment and specific installations, where necessary escalating to the Service Desk manager
• Procurement, Management, installation and maintenance of IT equipment of multiple hardware platforms
• Liaise and negotiate with equipment vendors and service providers to maintain costs within the constraints of the IT budget
• Participate in IM&T service testing, deployment and stabilization
• Ensure security rules implementation as per the group policies
• Carry out user training on computer hardware and software
• Manage the inventory of the IT Hardware for your designated sites
• Preparation of new users workspace, setting up and configuring the users equipment
• Create / Maintain knowledge base articles and documentation related to processes /procedures / issue resolution, sharing the information with other team members
• As the L2 Service Desk analyst, you will be required to coordinate with, and assist the Infrastructure and Application Solutions teams to help them carry out onsite tasks that require a physical presence.
• Assist the service desk manager with the management of local WPS projects
• Maintain and stay current with evolving information technologies
• Contribute in all aspects of continuous improvement

Profile :

• Education : University degree in an IT related subject, or Certification and training in a relevant IT support role
• Good problem solving skills
• The ability to work alone or as part of a team
• Be proactive and self motivated.
• Have good communication skills, being customer focused
• Speaking English / French is mandatory.

Technical skills:

• Strong knowledge of Microsoft based operating systems
• General knowledge of IT infrastructure : LAN, WAN, Windows server, Active directory
• Good knowledge of IT hardware (PC, printer, Scanner, smartphones etc)
• ITIL qualification is preferable but not essential
• Good knowledge of standard business processes
• Previous experience of Service desk support roles – minimum 2 years

We are looking forward to your applications!