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IT Support Agent

Exclusive Top Jobs | Općina Rijeka, Primorje-Gorski Kotar County, Croatia | Full Time

Job Description

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions. 

For our international customer in Croatia (Rijeka or Zagreb/optional) we are looking to hire an experienced 1st level support agent. Location depends on the candidate current living situation.

Responsibilities

  • Be the first point of contact for users seeking technical assistance over the phone, email, etc.

  • Record issues, incidents and requests accurately on the call management system

  • Carefully explain the problem solving process to the end user and perform remote troubleshooting as required

  • Escalate unresolved issues to 2nd level support or third parties as required

  • Provide accurate information on IT products or services

  • Follow-up and update users on resolution status and information

  • Identify and suggest possible improvements on procedures and processes


Requirements

  • Relevant qualification and IT helpdesk experience

  • Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers, Microsoft Desktop and Server Operating systems, Active Directory, etc.

  • Microsoft Windows 7 & 10, Office & Office 365 experience

  • Knowledge of networking technologies

  • Strong customer service and interpersonal skills

  • The ability to prioritize and manage time effectively

  • Good troubleshooting and analytical skills


Other essential skills:

  • Fluent in English (spoken and written) French fluency is a plus;
  • Strong autonomy, team spirit, and interpersonal skills 
  • Time management and self-organization of the workload



We are looking forward to your application. For further information please contact marijana.elenova at umanova.com