IT Support Agent
Exclusive Top Jobs | Općina Rijeka, Primorje-Gorski Kotar County, Croatia | Full Time
Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.
For our international customer in Croatia (Rijeka or Zagreb/optional) we are looking to hire an experienced 1st level support agent. Location depends on the candidate current living situation.
Be the first point of contact for users seeking technical assistance over the phone, email, etc.
Record issues, incidents and requests accurately on the call management system
Carefully explain the problem solving process to the end user and perform remote troubleshooting as required
Escalate unresolved issues to 2nd level support or third parties as required
Provide accurate information on IT products or services
Follow-up and update users on resolution status and information
Identify and suggest possible improvements on procedures and processes
Relevant qualification and IT helpdesk experience
Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers, Microsoft Desktop and Server Operating systems, Active Directory, etc.
Microsoft Windows 7 & 10, Office & Office 365 experience
Knowledge of networking technologies
Strong customer service and interpersonal skills
The ability to prioritize and manage time effectively
Good troubleshooting and analytical skills
Other essential skills:
- Fluent in English (spoken and written) French fluency is a plus;
- Strong autonomy, team spirit, and interpersonal skills
- Time management and self-organization of the workload
We are looking forward to your application. For further information please contact marijana.elenova at umanova.com