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IT Desktop & Mobility Support Specialist

Exclusive Top Jobs | Baar, Canton of Zug, Switzerland | Full Time

Job Description

Umanova is a Swiss professional services company with an innovative and future-oriented approach to consulting providing outstanding conditions.

For our international customer's outlet in Baar, Switzerland we are looking to hire experienced IT Support Team Player.

This is a short-term position for 3 to 6 months (with the possibility of extension). 

 

Core Responsibilities:

  • Provide front-line technical support to on-site and remote employees.
  • Handle daily desktop support incidents tickets.
  • Troubleshoot and identify hardware-related issues and coordinate with vendors if required.
  • Troubleshoot any software-related issues and should work with a cross-functional team required.
  • Manage the daily operations at the site and be also able to expertly handle escalations.
  • Ensure CSAT & SLA is met as per contract.
  • Use an internal ticketing system in respect of the company procedures and processes.

Requirements:

  • Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues, and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems.
  • Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
  • High knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Highly skilled in desk side support and PC break/fix including basic administration of Windows O/S support may need to be provided by certain FTEs.
  • Experience with Anti-spyware and Anti-virus software.
  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by the company.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by the company.
  • Very good written and oral communications skills with clients and management. Good people handling skills.
  • Ability to work with deadlines and complete tasks on time.
  • Well-versed in ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • Well-versed in IT Asset management – ITAM process. 
  • Customer-centric approach.
  • Active listener with excellent interpersonal skills.

Education, Experience & Knowledge:

  • 5+ years of experience in a likewise function.

Languages:

  • Swiss German C1 or native level proficiency and English (spoken and written).


The candidate should be open for Covid-19 testing.


We are looking forward to your application. For further details please contact us at +41 (0) 22 736 12 15.