AV Technical Support Specialist

We are seeking an experienced and reliable AV Support Specialist to provide onsite technical support within a client-facing meeting room and experience center environment in Geneva.

The role requires a practical, operational individual who can quickly troubleshoot audiovisual and meeting room technologies, ensure seamless meeting experiences, and maintain a calm and professional demeanor under pressure.

Key Responsibilities

• Provide onsite support for meeting rooms, demonstration spaces, and client-facing environments.
• Set up, operate, and troubleshoot audiovisual equipment, including:
  • Large displays and screens
  • Interactive displays
  • Video walls
  • Presentation and collaboration systems
• Connect and manage multiple input sources, including:
  • HDMI
  • DisplayPort (DP)
  • USB
  • Adapters and docking solutions
  • Laptops and external devices
• Diagnose and resolve display and presentation issues during live sessions.
• Perform basic troubleshooting of signal flow and audiovisual connectivity.
• Manage screen configurations, resolutions, and display behavior to ensure optimal presentation performance.
• Support peripheral devices such as:
  • Touch interfaces
  • Presentation tools
  • Audio equipment
  • Collaboration accessories
• Operate demonstration applications and interfaces as required (user-level operation only; no development work involved).
• Provide rapid response and effective troubleshooting during live client meetings and demonstrations.
• Maintain a professional and client-focused presence at all times.

Required Skills & Experience

• Proven experience providing hands-on AV and meeting room support.
• Strong understanding of audiovisual environments and presentation technologies.
• Experience supporting:
  • Large-format displays
  • Interactive screens
  • Video wall solutions
  • Meeting room technologies
• Familiarity with connecting and switching between various input sources and devices.
• Understanding of basic signal flow and AV troubleshooting methodologies.
• Knowledge of display settings, resolutions, and common presentation issues.
• Basic networking and connectivity awareness, including simple troubleshooting of connected devices.
• Experience handling presentation peripherals and collaboration tools.
• Ability to remain calm, professional, and solution-oriented during live support situations.
• Excellent communication and customer service skills.

Language Requirements

• English: Mandatory
• French: Preferred

Candidate ProfileThe ideal candidate is practical, hands-on, dependable, and comfortable working directly with clients. They possess strong troubleshooting skills, respond effectively under pressure, and are capable of ensuring a seamless experience in high-visibility meeting and demonstration environments.