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Operational Excellence Data Analyst

Operations | Austin, TX | Full Time

Job Description


About Us:

TurnKey Vacation Rentals ( is a leading, technology-enabled vacation rental management company started by former HomeAway/VRBO and Hotwire executives.  We are based in Austin, TX and we manage over 2,500 properties in 50+ markets including Austin, Lake Tahoe, Park City, Palm Springs, and Nashville.  We are growing rapidly and our goal is to become the largest national firm, by offering homeowners advanced vacation rental management services, with higher revenues at lower cost.

An operational excellence data analyst will play a key role in the timely delivery of performance metrics at the individual, team, and corporate level.  This role will develop metrics to ensure compliance with operational processes and identify data and metric gaps.   In addition to developing key metrics, this person will implement a reporting cadence for all operational metrics.  This person will also be responsible for providing insightful recommendations on process improvements.  An operational excellence data analyst will work with Senior Operations Leaders, Regional Service Managers, Field Operations Managers and report to the Operational Excellence Manager.

What you’ll do:

  • Work with operations personnel  to develop dashboards, metrics, and key performance indicators
  • Compile and analyze weekly performance metrics for Service Managers, Account Managers, and Field Operations personnel
  • Develop, implement, and analyze metrics to ensure vendor compliance with processes and service level agreements
  • Determine optimal staffing levels for Account Managers and Field Operations personnel by analyzing opportunity count and reservations
  • Determine the cost of field operations opportunity visits by market
  • Compile and analyze internal data for use in opportunity attrition modeling
  • Communicate, present, and make recommendations for process improvements supported by data and analysis

What you’ll bring:

  • Bachelor’s degree in mathematics, engineering, science, or technical field
  • Minimum of 3 years experience in data analytics
  • Experience with SQL and Tableau or other similar programs
  • Proven experience as an analytical and strategic thinker
  • Excellent verbal and written communication skills
  • Extremely organized with the ability to balance multiple tasks in a dynamic start-up environment
  • Motivated team player with a passion for process improvement
  • Excellent Excel skills
  • Must be highly organized, energetic and possess the ability to get the job done

Bonus Points:

  • Rapidminer and R script knowledge
  • Proven experience in a service related or technology industry
  • Experience working with Salesforce
  • Passion for artificial intelligence and machine learning

What We Offer:

  • Opportunity to join a company re-inventing the vacation rental service industry
  • Working with a world-class team to develop industry leading process and solutions
  • Competitive pay, stock options, and health insurance
  • PTO plan