Delivery Lead (Customer Success Manager)

About Us

At Turnberry Labs (formerly 1904labs), we are a human-centered technology company that focuses on using modern tools and technologies to solve enterprise organizations' crunchiest challenges. We look for innovative, courageous, intensely curious, and team-minded people. At Turnberry Labs, we are committed to providing each team member with opportunities that will allow personal and professional growth.

The Role

As the Delivery Lead you will be working on exciting, innovative solutions as the face to the client, liaison to the technical teams, and driving new ideas and future initiatives. The Delivery Lead is responsible for proactively building and deepening client relationships, both within the client project group and across the organization.

Responsibilities

• Understanding and Serving the needs of each Client

  • Schedule and facilitate a monthly Project Sponsor review

  • Deepening understanding of the project sponsor’s goals and objectives through relationship-building activities

  • Looking for opportunities to broaden your understanding of organizational goals and objectives through meeting new stakeholders

• Understanding and Serving the needs of each Team

  • Responsible for navigating all phases of the team's cycle, including coordinating with clients and technical teams to ensure all aspects of delivery are met, client satisfaction, deliverables and risks are mitigated in order to ensure project and customer success

  • Accountable for keeping the team on track by enabling the team to self-organize

  • Ensuring team health through 1:1’s with team members

• Navigating the technical landscape to deliver innovative software and data solutions for clients

  • understand the technical requirements and deliverables to coordinate with team members and act as liaison to client

  • communicate and translate technical objectives

  • when applicable, offer alternate solutions to client requests in order to drive the innovative path forward.
    
    

Requirements

• Bachelor in Computer Science/Computer Engineering or equivalent experience

• Demonstrated experience working directly with stakeholders, technical teams, and proven experience delivering software or data solutions

• Experience working with Agile software development or data solutions

• Excellent written and verbal communication and prepared to exhibit serving leadership every day

• Experience communicating with and presenting to executive level stakeholders at enterprise-sized organizations

Desired Skills

• Naturally curious and asks a lot of questions to understand client's personal and professional goals

• Passionate about understanding business objectives and finding potential solutions through software development

• Enjoys ambiguity and the challenge in divergent thinking and aligning stakeholders and teams around crunchy problems

Why Choose Turnberry Labs?

• Development Time - 10% of our work week is set aside to work on our own ideas and projects. We believe that giving folks the time and space to innovate and tinker allows them to bring fresh ideas and perspectives to the work we do.

• Competitive salary, bonus, and benefits (medical, dental, paid parental leave, 401k match).

• We invest in the personal and professional growth of every employee because we believe growth leads to innovative solutions and personal fulfillment.

• Career paths are crafted by you and supported and nurtured by Turnberry Labs.

• Experienced team made up of intensely curious and innovative thinkers from a variety of disciplines who inspire each other to come up with the best solutions possible.

• Being a trusted advisor to our clients allows us to affect change within their organizations.

• We work to create an intentional culture crafted around promoting and supporting the needs of our employees as whole people.

• Flexible schedules and a Human-Centered approach to work.

• Strong commitment to the community. Take advantage of the relationships we’ve built with our established community partners or pursue any other community endeavor you are passionate about.

• The offered salary will be dependent upon experience

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds makes us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department.