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Tech Writer

Corporate IT | Redwood City, CA | Full Time

Job Description

About Turn

Turn was founded to bring the efficiencies of search to digital advertising and empower the world’s premier advertising agencies and brands to reach custom audiences at scale. We are a software and services company with the industry’s only end-to-end platform for delivering the most effective data-driven digital advertising in the world. Our technology infrastructure, self-service interface, optimization algorithms, real-time analytics, and interoperability represent the future of media and data management. The company is based in Silicon Valley with locations in New York City, Charlotte, Chicago, London, Los Angeles, and San Francisco.

Turn is the smart platform for digital advertising. Through its advanced platform, Turn delivers exceptional performance, precision audiences and powerful insights to global agencies and premium advertisers. Turn combines predictive targeting, custom behavioral modeling, and powerful analytics to power the rapidly growing Turn network as well as the exchange trading desks and private networks of leading global agencies.

Since launching in March 2008, Turn has been the fastest growing platform in comScore’s top 10 ad network rankings, optimizing ad delivery for hundreds of advertisers to more than 140 million unique users in the US market. The company is headquartered in Redwood City, California and has offices in New York City, Chicago and San Francisco. The company is privately funded by Norwest Venture Partners, Trident Capital, Shasta Ventures, and Focus Ventures. For more information, visit

Position Summary

Turn is looking for a contract Technical Documentation Writer to produce training material and contextual help for its online application. The application is used by advertising agencies and advertisers to buy inventory from publishers and ad exchanges. The project is expected to last two to four months, and there may be additional work in the future as we add new features to the platform.

We need someone who is a quick learner, and is able to pick up new concepts quickly. You should have a desire to understand the application and become an expert user, and not just document information produced by engineering. We work with a complex system and fast evolving marketplace - so intellect is more important than an extensive past portfolio. If you are looking for a position that will challenge your intelligence and provide you deep knowledge on how online advertising is bought and sold, this is the job for you.

Required Skill:

  • Exposure to advertising agencies and online advertising market (display and/or search marketing)
  • Ability to work independently and adapt to rapidly changing requirements
  • Attention to detail, while having comfort with ambiguity
  • Experience with help systems and help authoring tools and software
  • Based out of the SF Bay Area
  • Two or more years producing technical documentation for online software products
  • Experience and/or strong desire to work in a high pressure, high demand entrepreneurial environment



  • Past experience authoring online help systems and user guides
  • Familiarity with wiki based content management systems 

Turn is committed to delivering the most effective digital advertising in the world for advertisers and publishers. We are looking for bright and eager individuals who are hard working and share our passion for excellence. We are a firm believer that our most valuable assets are our employees, and we strive to create a culture that encourages creativity, hard work, and fun. If you thrive in a fast-paced, dynamic environment where you will be empowered to make a difference, we encourage you to apply.