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Team Lead, Account Management - Hong Kong

Account Management | Hong Kong, China | Full Time

Job Description

About

Turn delivers real-time insights that transform the way leading advertising agencies and marketers make decisions. Our cloud applications and Internet-scale architecture work together to provide a complete picture of customers, execute cross-channel campaigns, and connect with a worldwide ecosystem of over 100 partners. Turn is headquartered in Silicon Valley with offices in Amsterdam, Charlotte, Chicago, Dallas, Hamburg, Hong Kong, London, Los Angeles, New York, Paris, San Francisco, Singapore, Sydney and Sao Paolo. For more information, visit turn.com or follow @turnplatform.

Please take a moment to view our award-winning culture video at: http://www.turn.com/working-at-turn/

Responsibilities

Team Lead, Account Management will act as the single point of accountability for Turn’s largest and most complex customers.  The Team Lead, Account Management will be responsible for all post-sales account activities including media strategy, data strategy, campaign optimization, and custom integrations.  The Team Lead, Account Management will lead a team of account managers and will also collaborate with Turn’s sales, business development, professional services, solutions engineering, product, and engineering teams to create a seamless customer experience.  The Team Lead, Account Management is expected to be versed in all aspects of Turn’s technology, introducing clients to new system capabilities and identifying opportunities to leverage Turn’s product in novel ways.  The Team Lead, Account Management is responsible for customer retention, renewal, and up-sell, and will be tasked with achieving quarterly financial targets.

The Team Lead, Account Management will delight Turn’s customers by proactively:

  • Developing and nurturing client partnerships
  • Leading account business reviews and goal-setting sessions
  • Evangelizing Turn’s technology and building awareness of product capabilities
  • Identifying innovative solutions to complex marketing challenges
  • Creating robust processes to ensure flawless campaign execution
  • Mentoring account managers to provide consistent service across multiple accounts
  • Leveraging internal resources to address all account needs
  • Managing a team of direct reports including bonus plans and career development

Required Skills

  • Experience managing a revenue-driving team
  • Experience owning client relationships, ideally in an analytically oriented field
  • Proven ability to take accountability for complex client deliverables
  • Ability to translate business problems into data-driven solutions
  • Technical troubleshooting skills, with creative ability to overcome challenges and problem solve
  • Strong organizational, analytical, and project management skills
  • Excellent written and verbal communication skills
  • Flexible, team-oriented collaborator
  • Self-starter capable of thriving in a startup environment – able to multi-task
  • Emphatic interest in online advertising

Preferred Skills

  • Experience with online advertising technology including ad servers, bidders, tag management systems, and data management platforms
  • Analytical experience, particularly in big data environments
  • Expertise in Microsoft Excel and PowerPoint

Desired Education

  • 5-7 years experience in a client services role, preferably in online marketing
  • BA/BS degree preferred with a strong academic record

Location: Hong Kong

In addition to our great environment, we offer a competitive base salary, bonus program, stock options, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Turn.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.