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Systems Administrator / Desktop Support

Corporate IT | Redwood City, CA | Full Time

Job Description

In this key and impactful role the successful candidate will provide internally focused support across all business functions for Windows, AppleOS and Linux base platforms.

 The team’s mission is to provide/insure high integrity and high availability internal business tools and solutions. Delivery of services will be in both a systems administration and desktop support capacity. The successful candidate will be supporting a high performing and collaborative set of customer groups and be a key contributor to ongoing and accelerated growth. They will be supporting MS Server 2008, MS Exchange 2007, Jira, Great Plains and other high impact solutions in a robust and constantly improving backend suite. Consistent attention to the user desktop, mobile integration and a variety of applications support will be key.  Turn has multiple offices, both domestic and global, so coordination of activities and resources across locations will be important.  Because Turn is a top 4 provider of SaaS/Cloud base solutions for our external market customers this individual will have a wealth of technical expertise at their disposal, internally and externally.

Because we are a small team, your ability to communicate technical ideas effectively, in oral and written forms, and solve complex problems in a team environment will also be considered.

Responsibilities

  • Support our Windows server environment
  • Support our Windows/Mac desktop environment
  • Assist in network configuration
  • Install servers and network equipment
  • Create new user accounts in AD
  • Image workstations/laptops/severs for deployment
  • Install/configure various Windows/Mac/Linux workstations
  • Install/configure various Windows/Mac/Linux applications
  • Set up printers/fax machines/computers
  • Assist in maintaining IT inventory tracking system and our stock on hand
  • Work as part of the IT team to resolve Level 2 and 3 support incidents
  • Actively monitor IT maintained systems

Professional Qualifications

The ideal candidate has/is:

  • At least 3 year experience as a Windows, Mac and Linux administrator
  • Highly self-motivated
  • Networking skills including network switch configuration, VLANs, and cabling
  • Intermediate understanding of
    • Ethernet, IP addressing, DNS
    • Windows networking tools
    • Windows system tools
    • Mac OS troubleshooting
    • Windows AD admin tools
    • Microsoft Exchange 2007
    • Linux OS
    • ShoreTel VoIP Phone systems
    • SonicWall firewalls, VPN and access points
    • LifeSize video conferencing products
    • Juniper switches, routers and access points
    • Ability to clearly document their work
  • The ability to work in a multi-tasking environment
  • The ability to support remote users in varying time zones
  • Willing and able to
  • Work 9 AM to 6 PM, Monday through Friday
  • Learn quickly, work hard and enjoy
  • Perform on-call remote support as required
  • Work overtime/weekends as needed
  • Outstanding customer service skills
  • Outstanding time management skills
  • Outstanding communication skills, both written and verbal in English

Ideal Certifications

  • MCITP (Microsoft Certified IT Professional)
  • ACSA (Apple Certified System Administrator)