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Senior Technical Writer - Redwood City

Product Management | Redwood City, CA | Full Time

Job Description

About

Turn delivers real-time insights that transform the way leading advertising agencies and marketers make decisions. Our cloud applications and Internet-scale architecture work together to provide a complete picture of customers, execute cross-channel campaigns, and connect with a worldwide ecosystem of over 100 partners. Turn is headquartered in Silicon Valley with offices in Amsterdam, Charlotte, Chicago, Dallas, Hamburg, Hong Kong, London, Los Angeles, New York, Paris, San Francisco, Singapore, Sydney and Sao Paolo. For more information, visit turn.com or follow @turnplatform.

Please take a moment to view our award-winning culture video at: http://www.turn.com/working-at-turn/

Position 

Turn is looking for a Senior Technical Writer based out of our Redwood City, CA office to maintain end-user contextual online help, knowledge base articles, and interactive web-based training materials for Turn’s Report Center and Analytics products. There might be additional work in the future as we add new functionality to the Turn Cloud Marketing Platform. Applicants should have a desire to deeply understand Turn’s web-based applications and become an expert user.

Applicants must be able to work on-site. Please be prepared to provide writing samples upon request.

Responsibilities:

  • Write documentation for a diverse group of users at a variety of technical proficiency levels

  • Write end-user and internal-user procedural/task-based documentation that includes, but is not limited to, user’s guides, getting started guides, best practices.

  • Write end-user and internal-user knowledge base articles and self-service eLearning training materials (conceptual and procedural-based writing) that describe the functionality of Turn’s web-based applications

  • Edit documentation for completeness, style, and accuracy to ensure it reflects Turn’s commitment to quality

  • Use effective project management to meet established deadlines

  • Work with subject matter experts (SMEs) and our Training group in creating and reviewing manuals, articles, and training materials

Required Skills:

  • BA/BS in Technical Communications, English, or Computer Science. Master's Degree in a related field is a plus.

  • 3+ years of technical writing experience. With emphasis on developing and delivering tutorial and task-based end-user documentation

  • Experience with the following software packages is a must:

    • MadCap Flare

    • Atlassian Confluence or other comparable wiki-based content management systems. Writer must have a firm grasp of wiki syntax and wiki-content organization.

  • Experience with HTML, XML, CSS, and JavaScript

  • Ability to multitask and prioritize

  • Outstanding analytical and written communication skills

  • Experience with the Agile software development methodology is a plus

  • Experience with the online advertising market or direct marketing is a plus

In addition to our great environment, we offer a competitive base salary, bonus program, stock options, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Turn.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.