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Senior Technical Writer (Redwood City)

Product Management | Redwood City, CA | Contract

Job Description


Turn delivers real-time insights that transform the way leading advertising agencies and marketers make decisions. Our cloud applications and Internet-scale architecture work together to provide a complete picture of customers, execute cross-channel campaigns, and connect with a worldwide ecosystem of over 100 partners. Turn is headquartered in Silicon Valley with offices in Amsterdam, Charlotte, Chicago, Dallas, Hamburg, Hong Kong, London, Los Angeles, New York, Paris, San Francisco, Singapore, Sydney and Sao Paolo. For more information, visit or follow @turnplatform.

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Turn is looking for a Senior Technical Writer based out of our Redwood City, CA office to maintain end-user contextual online help, knowledge base articles, and interactive web-based training materials for Turn’s Audience Suite and DataMine products. There might be additional work in the future as we add new functionality to the Turn Cloud Marketing Platform. Applicants should have a desire to deeply understand Turn’s web-based applications and become an expert user. Applicants must be able to work on-site.

Please be prepared to provide writing samples upon request


  • Write documentation for a diverse group of users at a variety of technical proficiency levels
  • Write end-user and internal user-centric database/data warehouse documentation with a focus on concepts, architecture, etc. This includes the ability to understand and create sample SQL queries.
  • Write end-user knowledge base articles and self-service eLearning training materials (conceptual and procedural-based writing) that describe the functionality of Turn’s web-based applications
  • Edit documentation for completeness, style, and accuracy to ensure it reflects Turn’s commitment to quality
  • Use effective project management to meet established deadlines
  • Work with subject matter experts (SMEs) and our Training group in creating and reviewing articles and training materials

Required Skills:

  • BA/BS in Technical Communications, English, or Computer Science. Equivalent combination of education and experience may be accepted. Master's Degree in a related field is a plus.
  • 3+ years of technical writing experience. With emphasis on developing and delivering highly-technical data warehouse-centric documentation
  • Experience with the following software packages is a must:
    • MadCap Flare
    • Atlassian Confluence or other comparable wiki-based content management systems. Writer must have a firm grasp of wiki syntax and wiki-content organization.
  • Experience with HTML, XML, CSS, and JavaScript
  • Experience with SQL
  • Ability to multitask and prioritize
  • Outstanding analytical and written communication skills
  • Familiarity with Hadoop is a plus
  • Experience with the online advertising market or direct marketing is a plus

In addition to our great environment, we offer a competitive base salary, bonus program, stock options, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.

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