Program Specialist 3 (751541)

MINIMUM QUALIFICATIONS

• Preferred - One year of direct aging casework experience or an equivalent combination of experience and training.
• Two years of professional experience in a human services program providing social services to clients and a bachelor’s degree or an equivalent combination of experience and training.
• A report of criminal history from the State Police and/or FBI must contain no information.

DUTIES

• Respond, either verbally or in writing, to select inquiries from intra and inter-departmental units, outside entities and family/applicants.
• Reviews and recommends modifications to program manuals and materials based on policy revisions. Develop and update forms and files.
• Coordinates the collection of Data to prepare reports.
• May be Involved in incident reviews, closing incidents, reports and investigations.
• May be involved in fair hearing preparation.
• Participates in trainings, meetings and conferences on behalf of the Bureau as assigned.
• Assist in tracking information, reviewing reports, and preparing reports for the supervisor, and others when needed.

Case investigation duties:

• Review previously initiated protective services cases and perform investigative activities to complete the investigation. This will include making telephone calls to collateral contacts such as family members, alleged perpetrators, physicians, banks, neighbors, friends, eyewitnesses, care providers, and other individuals or entities. Work must be completed in accordance with protective services legislation, regulations, and operating policy and procedures of the OAPSA. Comply with legal and statutory time frames.
  • Identify any unmet needs or potential risks to the older adult.
  • If any unmet needs are identified or any potential risks identified, refer the case back to the AAA for services (preparation and implementation of a PS service plan).
  • If no unmet needs or potential risks are identified, close the case record in accordance with the PS database manual.
• Utilize the professional services of agency-based medical professionals to assist with case-related assessments when necessary.
• Document all case-related actions and results (i.e. interviews with collateral contacts, review of medical or financial records, obtainment of a Power of Attorney document, etc.) and enter all required information into the PA Department of Aging’s standardized documentation system.
• Other related duties as required.

ESSENTIAL FUNCTIONS

• Safeguard the confidentiality of all information
• Utilize a variety of computer software programs.
• Successfully complete training as directed by the PA Department of Aging to enhance overall job performance.
• Apply protective services legislation, rules, regulations, and operating procedures of the OAPSA.
• Accurately and timely record information and meet legal and statutory time frames.
• Excellent verbal and written communication skills.
• Perform other related work as directed.

About Us:

TulaRay partners with clients to create staffing solutions that meet unique organizational needs. Our services are designed to reduce administrative burdens, protect your brand, and improve assignment time-to-fill. We believe that mutually successful client relationships are built on lasting quality and exceptional customer service. We pride ourselves on our uncompromising commitment to high-quality emergency management & healthcare personnel, while ensuring that our clients are taken care of with personalized attention. TulaRay manages total compliance and respectfully supports hundreds of professionals and patient-centered programs.

TulaRay is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at tularay.com