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Technical Operations Manager

Operations | San Francisco, CA | Full Time

Job Description

About TRUSTe:

TRUSTe is the market leader in privacy management solutions, enabling businesses to optimize their e-commerce, mobile, cloud, social, and advertising channels. We are best known for our green Certified Privacy Seal now displayed on over 4,000 websites (including Apple, Disney, Groupon, Verizon, and Zynga) and seen bymillions of customers each year. We are experiencing rapid growth driven by the increased use of customer data to power new online channels like targeted ads, mobile apps, and cloud services – and the corresponding demands from consumers and regulators for more transparency and control over this data usage. Businesses turn to TRUSTe to build / protect their brand, maintain compliance, and increase sales. We have strong financials, are backed by leading venture capital firms (including Accel), and have a deep and talented executive team including veterans from AOL, HP, Double Click, Google, VeriSign, and Yahoo.This position is located is located in San Francisco (5th / Market a short walk to BART & Cal Train). Learn more at

We feature a fast-paced entrepreneurial environment that places heavy emphasis on innovation, teamwork, and an ongoing commitment to making the internet a safe and productive place to do business.  We work hard and we play hard. We have some unique benefits including a fully stocked kitchen; a ping pong table on our outside deck; a tranquility room to chill out in; a dart board where you can throw darts and win money instantaneously; scavenger hunts throughout SF and monthly gatherings. Of course we offer the traditional benefits – health insurance, a 401(k) with a match, life insurance, short term and long term disability and a competitive base and bonus program.


Position Overview:

As a hands-on Technical Operations Manager you will lead our devops team and work as a member of the technology team to manage an infrastructure that processes tens of billions of transactions per month. You will work with other engineering and operations team members to develop, maintain, and optimize TRUSTe’s production, QA and development infrastructure. In this role you will have the opportunity to assist in the ground-up design and data center architecture that supports TRUSTe’s next generation of products. This is a highly visible and challenging opportunity that will bring you to the next step in your career.




  • Manage and grow a team of systems administrators
  • Provide technical and architectural guidance to personnel
  • Provide mentorship to personnel
  • Linux server administration – manage production, development and QA infrastructure
  • Linux server provisioning – actively participate when needed
  • Management of server and network monitoring
  • Manage the on-call rotation cycle
  • Lead the efforts to find and fix defects/anomalies in various parts of our data infrastructure
  • Identify opportunities for automation and develop scripts for automating routine tasks/testing automation scripts
  • Ensure documentation of various procedures are up to date on the wiki
  • Assist with Continuous Integration
  • Manage the monitoring and alerting systems and ensure appropriate personnel coverage
  • Manage application code deployment


Required Skills:

  • 3 to 5 years of technical management experience
  • Experience with Linux, Debian or Ubuntu
  • Experience with iptables or similar IP packet filtering and NAT management tools
  • Experience using revision control for management of server configurations, Subversion
  • Experience with automation tools such as Cfengine or Puppet
  • Experience with Monitoring, Nagios
  • Database experience with MySQL or Postgresql
  • Bash / Perl / Python scripting capabilities
  • Webserver configuration – nginx
  • Experience maintaining and setting up Tomcat servers
  • Demonstrated experience with Infrastructure maintenance and provisioning
  • Knowledge of SVN, Maven and Jenkins
  • Experience with LDAP
  • Experience/knowledge of DNS (DNS administration)
  • Deployment and maintenance for cloud management systems (e.g. Amazon)


Desired Skills:

  • Experience setting up and maintaining noSQL Databases (e.g. Hadoop, Cassandra and MongoDB)
  • Experience with Amazon Web Services – autoscaling, ELB management and EBS storage management


To all recruitment agencies: TRUSTe does not accept unsolicited agency resumes without executing a staffing services agreement and commencing a specific search by TRUSTe’s human resources department. Please do not forward resumes to TRUSTe’s career jobs alias or its employees.  TRUSTe is not responsible for any fees related to unsolicited resumes.