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Customer Success Manager

Client Services | San Francisco, CA | Full Time

Job Description

Trifacta’s Customer Success team partners with customers post-sale to increase product adoption and ensure satisfaction. As a Customer Success Manager, you will serve as Trifacta’s primary post-sales point of contact with customers, and be responsible for guiding customers from their initial purchase through to one or more successful data wrangling projects. This role requires hands-on solutions consulting and use case implementation with elements of account management, so you should relish getting your hands dirty working in the product with end-users, and also be comfortable interfacing with business executives and technical stakeholders. 

About Us:

Trifacta, the pioneer in data transformation, significantly enhances the value of an enterprise’s Big Data by enabling users to easily transform raw, complex data into clean and structured inputs for analysis. Leveraging decades of innovative work in human-computer interaction, scalable data management, and machine learning, Trifacta’s unique Predictive Interaction technology creates a bidirectional partnership between user and machine, with each component learning from the other and becoming smarter through use. Trifacta is backed by venture capital firms Accel, Greylock and Ignition Partners and is headquartered in San Francisco. Its founders and technical advisors include global leaders in data science, interaction design, and big data.

Responsibilities:

  • Leading product training workshops at customer sites
  • Facilitating use case enablement sessions to provide hands-on guidance and best practices for using Trifacta
  • Building custom Trifacta recipes and flows for customers
  • Advocating for customer needs with product and engineering
  • Supporting pre-sales activities in a subject matter expert capacity, including use case execution or Trifacta best practices evangelism

Requirements:

  • Prior experience working in a customer-facing role supporting enterprise software solutions (e.g. professional services, consulting, pre-sales, customer success)
  • Bachelor’s degree--all majors welcome
  • Data savvy and proficient at communicating data manipulation concepts to end users
  • Strong critical thinking skills
  • Excellent verbal, written and presentation skills
  • Ability to collaborate cross-functionally with sales, product, engineering, and marketing
  • Willing to travel up to 50%

Desired Skills:

  • Data industry experience (e.g. ETL, BI, analytics, data preparation, big data)
  • Early startup experience
  • Knowledge of SQL or Python/R/Java