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Customer Success Manager

Sales | Boston, MA | Full Time

Job Description

About Us:

Trifacta’s Customer Success team partners with customers post-sale to increase product adoption and ensure satisfaction. As a Customer Success Manager, you will serve as Trifacta’s primary post-sales point of contact with customers, and be responsible for guiding customers from their initial purchase through to one or more successful data wrangling projects. This role requires hands-on solutions consulting and use case implementation with elements of account management, so you should relish getting your hands dirty working in the product with end-users, and also be comfortable interfacing with business executives and technical stakeholders. 

Responsibilities:

  • Leading product training workshops at customer sites
  • Facilitating use case enablement sessions to provide hands-on guidance and best practices for using Trifacta
  • Building custom Trifacta recipes and flows for customers
  • Advocating for customer needs with product and engineering
  • Supporting pre-sales activities in a subject matter expert capacity, including use case execution or Trifacta best practices evangelism

Requirements:

  • Prior experience working in a customer-facing role supporting enterprise software solutions (e.g. professional services, consulting, pre-sales, customer success)
  • Bachelor’s degree--all majors welcome
  • Data savvy and proficient at communicating data manipulation concepts to end users
  • Strong critical thinking skills
  • Excellent verbal, written and presentation skills
  • Ability to collaborate cross-functionally with sales, product, engineering, and marketing
  • Willing to travel up to 50%

Bonus Points:

  • Data industry experience (e.g. ETL, BI, analytics, data preparation, big data)
  • Early startup experience
  • Knowledge of SQL or Python/R/Java