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Front Desk Agent

Guest Services | Gaylord, MI | Full Time

Job Description

About Us:

      Treetops Resort is tucked into the hills of northern Michigan—a beautiful place to call home. As a resident of Treetops Village or one of its surrounding communities, you'll enjoy life in a part of the country where nature remains untouched. Treetops Resort is an equal opportunity employer.

      Treetops Resort caters to all kinds of guests, from sports professionals and celebrities to business executives and families. At Treetops, you'll have the opportunity to polish your skills in any area of hospitality at an exceptional, unparalleled resort!

      Treetops offers competitive salaries and benefits. You'll also find opportunities to expand your work experience through our commitment to training. Our full-time and part-time employees have the opportunity to explore various positions at Treetops to find the perfect career for their skills and talents. You'll look forward to new experiences every day! 

About the Position:

Key Responsibilities:

  • Promote positive guest relations to all individuals approaching the Front Desk
  • Process all guest check-ins according to established hotel requirements
  • Communicate resort services and amenities to guests
  • Take, record and deliver messages accurately, completely and legibly
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions


  • Ability to input and access data in computer database
  • Ability to focus on guests' needs, remaining calm and courteous
  • Ability to focus on details, prioritize, organize and follow up
  • Ability to promote positive relations with all individuals who approach the Front Desk and by telephone
  • Ability to work a rotating schedule between 7am - 11pm, including weekends and holidays

Bonus Points:

  • Previous experience at a hotel front desk, guest services or customer service


  • Competitive compensation
  • Discounted employee meals
  • Discounted resort merchandise
  • Golf & Ski Passes
  • Discounted golf & ski instruction
  • Discounted room rates
  • Spa discounts
  • Discounted fitness membership
  • Discount at our On-site Licensed Child Care Center