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Reservations Supervisor

Call Center | Northville, MI | Full Time

Job Description

Reservations Supervisor


Company Overview:

Over 15 years ago in Northville, MI, TRAVELING TEAMS® was founded on the simple concept of service. Service is and has always been the #1 one priority in everything we do. We decided from the beginning that TRAVELING TEAMS® will serve only youth sports. No corporate travel… No leisure travel… No other type of travel… Only youth sports! Over the years, we have invested heavily in technology to support great service to the tournament; the tournament director, the participants, the hotels, and the CVBs. As TRAVELING TEAMS® evolves, we will always keep amazing service at the forefront of our vision and model.


TRAVELING TEAMS® is a leading provider of cost-free travel accommodation services for youth sports teams and event directors. Our exceptional customer-first approach matches you with a Traveling Teams representative who ensures that your booking process is a seamless and enjoyable experience, regardless of the size of the team or event.


Job Overview:

The Reservations Supervisor is responsible for oversight of the reservations department during their scheduled shift, including call center operations, special and last minute requests, and service recovery. The Reservations Supervisor is responsible for assuring effective and efficient service to our guests, measured through key metrics. The majority of the Reservations Supervisor’s time will be spent coaching, assisting and directing the reservations staff during their shift. This is a fast paced environment where productivity and exceptional service are highly valued. This position requires exceptional customer service, leadership acumen, and a teamwork mentality. The Reservations Supervisor will actively assist guests on a daily basis, providing exceptional service, problem solving and leading by example for the reservations team. This position requires an open and flexible schedule, including occasional evenings and weekends.


Job Qualifications:

High school diploma or equivalent

Previous experience in a supervisory role

Previous experience in hospitality, the travel industry and/or a call center environment

Must be fluent in verbal and written English.

Positive interpersonal skills required.

Excellent computer and typing skills are required. Excel and Word proficiency desired.

Exceptional written and verbal communication skills are imperative

Excellent listening and comprehension skills required.