Call Center | Northville, MI | Full Time
Attention all Operations Directors, Room Directors, Front Desk Managers, Front Office Managers, Front Desk Supervisors, Event Managers, and Convention Managers!! We need YOU for a thrilling opportunity with TRAVELING TEAMS®!!
Who is TRAVELING TEAMS®?
Over 17 years ago in Northville, MI, TRAVELING TEAMS® was founded on the simple concept of service. We decided from the beginning that we would only serve youth sports and now TRAVELING TEAMS® is the leading youth sports housing provider with every major brand in over 360 markets throughout North America. Over the years, we have forged lasting relationships with national level hotels, CVBs and sports commissions. Through these relationships we have proven successful in managing the volume and prestige of any event. As TRAVELING TEAMS® evolves, we will continue to invest in state of the art technology and always keep remarkable service at the forefront of our vision and model.
What is this job?
Get ready to tell your friends and family how you work with some of the largest youth sporting events in the country, make an impact on other people’s lives, AND get to work for a thriving technology organization!
The Reservations Manager is responsible for oversight of the Reservations Department during their scheduled shift; including call center operations, special and last minute requests, and service recovery. The Reservations Manager is tasked with assuring effective and efficient service to our guests, measured through key metrics. The majority of the Reservations Manager’s time will be spent coaching, assisting, and directing the reservations staff during their shift.
This is a fast paced environment where productivity and exceptional service are highly valued. This position requires exceptional customer service, leadership acumen, and a teamwork mentality. The Reservations Manager will actively assist guests on a daily basis, providing exceptional service, problem solving and leading by example for the reservations team. This position requires an open and flexible schedule, including occasional evenings and weekends.
This is a unique role; no day is the same and no day is boring. You make an ENORMOUS difference to our clients, the teams, the hotels, and our company. YOU make a difference here!
Reservations Manager Qualifications:
- Previous experience in a supervisory role
- Previous experience in hospitality, the travel industry and/or a call center environment
- Availability to the team in the evening and over the weekend
- Must be fluent in verbal and written English
- Positive interpersonal skills required
- Excellent computer and typing skills are required (Excel and Word proficiency desired)
- Exceptional written and verbal communication skills are imperative
- Expert listening and comprehension skills required
We like education but value experience even more! Associate’s degree in related field required.