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Senior Technical Product Manager

Product Management | San Jose, CA 95113 | Full Time

Job Description

About Us:

ACME Technologies is a highly customizable software-as-a-service (SaaS) platform for museums, zoos, aquariums, botanical gardens, arboretums, historic properties, and other cultural destinations where event tickets and memberships are sold. Our customers include some of the top cultural institutions in the United States and beyond.

The ACME platform is API driven, offering our venues limitless design possibilities and connections with third-party tools. The product suite includes a white-label eCommerce site, Point of Sale (POS) and Access Control apps, hardware integration, back-office administration app, CRM integrations, and more. The core ticketing and membership applications are powered by ACME Pay, a payment infrastructure that can be used by any SaaS company seeking to monetize payments.

At ACME, we’re passionate about culture and scalable technology. We see the local activities space as the next great opportunity to ignite new ideas through better-connected and engaging software. There is never a shortage of interesting problems to solve, interesting people to meet, and product complexities to master.

What you'll do:

The Senior Technical Product Manager position is a high-impact position within the company, building the most innovative ticketing, membership, and payments platform for ISVs, cultural institutions, museums, attractions, and more. You will be leading your team to build mission-critical products for ACME.

Responsibilities:

  • Connect regularly with customers, partners, and internal stakeholders to understand their needs and goals.
  • Stay in tune with the competitive landscape, including technical capabilities and market opportunities.
  • Conduct data analysis to inform feature prioritization and development of exceptional products.
  • Understand our partners – identifying their capabilities and limitations – to assess their fit in our platform and guide the design of successful integrations.
  • Support 3rd party developers to help them succeed with smooth API implementations.
  • Apply strategic thinking to complex problems, leading the ideation and solutions to meet the needs of all stakeholders – in partnership with product managers, designers, engineers, and client service managers.
  • Develop detailed product requirements and lead agile product development, including scoping, prioritization, execution, and rollout of features.
  • Do this all with a positive, team-oriented attitude and a desire to collaborate & share – these are our core values.

Requirements:

  • 5+ years of technical product management experience.
  • Domain expertise in building omnichannel card processing payments systems and/or checkout infrastructures, with an understanding of API-centric approaches and PayFac models.
  • Entrepreneurial spirit – self-driven and curious with a passion for solving problems.
  • Strategic thinker and highly analytical.
  • Excellent attention to detail and highly organized.
  • Ability to dive deep while also keeping perspective on the big-picture goals.
  • An appreciation for quickly delivering impact, with the understanding that speed is important but both prioritization and quality are equally important.
  • Excellent communication skills (verbal, non-verbal, and written) with both colleagues and clients.
  • A passion for simple design and exceptional user experiences.
  • A degree in Computer Science (or the equivalent) or professional work experience as outlined below.

Desired Skills & Experience:

  • Experience with APIs, SDKs, and microservices – either on the product side or the engineering side.
  • Experience both using and demoing APIs with a focus on the use cases and end-to-end experience.
  • Product management experience working with 3rd party developers on APIs and integrations.
  • Experience generating easy-to-use API documentation.
  • Experience with headless commerce.
  • Experience with one or more of the following: Enterprise SaaS, Mobile, Point of Sale, and Financial Transaction Systems.
  • Experience with agile development.
  • Experience with Atlassian stack, including JIRA and Confluence.
  • Enthusiastic and flexible work style in an evolving environment where creative solutions are valued.

Perks:

  • Work fully remote where you live or hybrid with the team in San Jose, CA.
  • Tight-knit culture of problem solvers in a flat organization where everyone is empowered to make an impact.
  • Stock options, 401k, healthcare, and additional benefits.

We are a team of passionate, driven, and enthusiastic people, motivated to be a part of this exciting journey. We aim to build meaningful relationships with our customers and focus on creating extraordinary visitor experiences. We believe in a positive and supportive work environment and center our company culture around creativity,  innovation, and integrity. Join our team and be a part of something amazing.