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Lead Systems Engineer, IT

Together Labs | Redwood City, CA | Full Time

Job Description

Lead Systems Engineer, IT


Redwood City, CA


As a Lead Systems Engineer for IT at Together Labs, you'll work with a team of talented engineers to maintain, administer and modernize the complete stack of IT infrastructure that supports employee connectivity in the office and remote. From the wan-edge in the datacenter, to the BYOD cell phone connected at any of our offices, to the remote employee working from home, your technical influence on our employee facing infrastructure will be felt and appreciated. If it plugs in, it's probably IT’s responsibility.


We want you to stand with your teammates and be proud of what you built and eager to share the results.

Your choices help make the difference between just working at a Silicon Valley startup and working for a great Silicon Valley Company. Customer service is one of our top priorities and the employees we support often tell us we are the best IT department they have ever worked with.

Become part of a mission to connect the globe in friendships as strong as those cultivated in real life. If you’re interested in pursuing a career with a company that values who you are and what you bring to the table, Together Labs is the place for you.



RESPONSIBILITIES

  • Implementation, maintenance and execution of all phases of the employee lifecycle including the tools that make doing so possible. On-boarding, off-boarding, provisioning, employee orientation and ongoing support.

  • Hardware and software procurement and lifecycle management for end-users and the infrastructure that supports them.

  • Improve network and infrastructure monitoring tooling with Zabbix and third party external monitoring tools.

  • Maintain backups and related infrastructure, ensuring successful backup jobs complete and verifying the ability to restore data on a schedule.

  • Maintain business applications developed by Atlassian, Jfrog, Tableau, Perforce, Google Workspace and Microsoft 365 in both cloud SaaS and on-premise deployments.

  • Maintenance and improvement of all hardware within the office, including all conference room technology, printing, all-hands meeting room setup, guest wifi and related software.

  • Assist with help desk ticket escalations and improve overall customer experience process.

  • Administration of Windows, Mac and Ubuntu servers and workstations, including Active Directory.

  • Design, implement and administer corporate network connectivity, including multi-site fiber, 802.1x, wireless and SD-WAN. We’re basically an ISP serving ourselves.

  • Access control infrastructure implementation and administration. This includes SAML Single Sign-On, and management of Users, Groups and their related permissions and access policies within the organization. Ownership of IAM policies, services and technologies.

  • Champion security best practices while supporting evolving technology needs.

  • Documentation lifecycle management for supported infrastructure and employee help center.

  • Review performance of IT systems to optimize operating costs, improve customer experiences and plan for upgrades while being responsible for uptime and availability.

  • Plan and execute on multiple projects at the same time while keeping the lights on with the day-to-day support activities in a rapid growth environment.

  • Research, evaluate, and deploy emerging technologies and services.

  • Participate in rotating on-call duties with your team using OpsGenie.


QUALIFICATIONS / REQUIREMENTS

  • 5+ years of experience in designing, developing and implementing IT systems, policies and procedures.

  • On-Premise Hypervisor Virtualization experience such as Proxmox or Vmware.

  • Scripting language experience such as Python, Bash, PowerShell.

  • Deep familiarity with the linux command line.

  • Experience implementing and migrating to cloud-based platforms such as AWS, Azure or GCP.

  • Active Directory, LDAP and SAML experience is required.

  • Experience working with OneLogin, Okta or similar identity providers.

  • Deep knowledge of networking fundamentals including BGP.

  • Advanced experience with multi-layer firewalls in segmented networks, both in hardware and software.

  • Experience working in high availability environments, serving business and customer needs 24x7.

  • Ability to effectively communicate technical information in oral and written communication in English.


BONUS POINTS

  • Proxmox Virtual Environment experience.

  • Puppet or similar infrastructure automation tooling.

  • Git or similar version control system experience.

  • Knowledge of the latest next generation firewall technologies.

  • Experience with Fortinet and/or Juniper equipment.

  • Audio/Video production experience including OBS for all-hands and off-site meetings.

  • An exceptionally positive attitude.


ABOUT US

Together Labs innovates technologies that empower people worldwide to connect, create and earn in virtual worlds. Our mission is to redefine social media as a catalyst for authentic human connection through the development of a family of products grounded in this core value. These include: IMVU, the world's largest friendship discovery and social platform; VCOIN, the first regulatory-approved transferable digital currency; and WithMe, an upcoming mobile platform built on insights from the science of friendship. For more information, please visit https://togetherlabs.com/

Founded in 2004 and based in the heart of Silicon Valley, Together Labs is led by a team that's dedicated to pioneering the virtual reality industry. Together Labs is backed by venture investors Menlo Ventures, Allegis Capital, Bridgescale Partners and Best Buy Capital.

Together Labs (formerly IMVU) has been recognized frequently as Best Place to Work in the Silicon Valley.


HOW TO APPLY

  • Please familiarize yourself with our products and feel free to try out our core product at https://www.imvu.com/

Together Labs is an equal opportunity employer, and is committed to fostering a culture of inclusion. Our unique differences enable us to learn, collaborate, and grow together. We welcome all applicants without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identification, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law.