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Business Intelligence Analyst

Finance & Accounting | Chicago, IL | Full Time

Job Description

About Us

Threadless is a diverse, global community of artists and those who support them, with creatives from all over the world and all different backgrounds coming together to make great art.

We started with just tees, but tons of products make great canvases. While we work with partners to find these canvases for our artists, it’s our community who makes and picks the best art for us to offer. Whether it’s voted-on art at or designs artists choose to include on their very own Artist Shops, when people buy from us, they are supporting great, weird, geeky, and beautiful art. More importantly, here at Threadless, we feel that art plays a meaningful role in driving progress and creating cultural change.

While we're based in Chicago, having first opened our doors in 2000, we’re currently a remote-first company, giving our employees the flexibility to do their best work from anywhere. A healthy work/life balance is incredibly important to us.

Threadless. Make Great Together.

About This Role

We’re looking for a talented Business Intelligence Analyst who loves collaboration, finding simple solutions to complex problems, learning every day, and playing an active part in growing our business. In this role, you’ll work closely with our Finance, Digital, Brand, and Product Development teams as well as our upper management team, to determine data needs of our businesses and e-commerce distribution channels. 

You must be able to take a deep dive into the data and understand the meaning, interpret the data and its relationship to business performance, and communicate at both a technical and business level. You will develop a deep understanding of existing customer and order data for our e-commerce platforms, while analyzing data for anomalies and patterns. You'll utilize vast amounts of data to create analytics for management and the promotional planning team to use for solving immediate needs and anticipating long term questions. You’ll build visualizations which will help users understand behaviors of our customer base and business by easily gaining the insights through building a particular dashboard or providing training to utilize the BI framework. 

Responsibilities include:

  • Develop and maintain promotional planning tools and weekly performance insights for and Artist Shops

  • Site traffic analysis via Google Analytics including, but not limited to: impressions, source, referrals, etc.

  • Analysis of customer lifetime value, repeat rates, cost per acquisition

  • Promotional analysis, including site traffic, conversion and sales analysis during specific promotional offerings or marketing campaigns.

  • New product and new site features launches; key results benchmarking and assessments

  • Product level demand analysis in support of margin optimization, seasonal and long-term supply chain forecasting, etc.

  • Ad-hoc analysis, such as:

    • Periscope dashboard and chart creation

    • Purchase trends across designs, Artist Shops, product categories, sizes, colors, etc.

    • Cart abandonment analysis

    • Price elasticity

    • Customer and user churn

    • Shipping rate analysis by region / shipping zone

    • Product trends, top sellers, sales by region

Requirements, Knowledge and Experience

  • 3+ years experience as a data analyst, designing and deploying data analytics/dashboards in a rapid growth e-commerce business environment

  • Demonstrated fluency with MySQL for data analysis

  • Experience with Google Analytics

  • Proficiency in Excel or similar spreadsheet applications (eg., Google Sheets)

  • Demonstrated proficiency in developing business intelligence using a modern BI tool such as Periscope Data, Tableau, Looker, etc.

  • Ability to communicate with a wide range of business users. Facilitate meetings with stakeholders with the ability to drive consensus

  • Data analysis. Attention to detail. Business acumen, particularly e-commerce retail and SaaS

  • Flexibility to adapt to changing priorities in a positive and timely manner


  • Health, Dental, and Vision 

  • 401k participation

  • Lunch and Learns

  • Wellness and Education Benefits

  • Monthly Product Stipend

  • Continuing Education Reimbursement

  • Threadless-provided computer and other hardware/software

  • Flexible schedule, Unlimited PTO

How to Apply

Along with your resume, we highly recommend including a cover letter telling us a little bit about yourself. Be sure to include answers to the questions below.

  • Why are you a good fit for this role?

  • Why are you excited about working at Threadless?

Our Commitment to our Employees

Threadless is an equal opportunity employer (EOE) and is committed to providing equal employment opportunity to all individuals. We do not discriminate on the basis of race, color, gender, gender identity or expression, sexual orientation, religion, pregnancy, national origin, ancestry, age, disability, genetic information, veteran status, or military status.  Threadless is a diverse, global community of artists and we believe that a diverse team helps build and support a great community with creatives from all over the world and all different backgrounds coming together to make great art.

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job.  While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.