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General Manager (Scottsdale, AZ)

National Franchise Boutique Locations | Scottsdale, AZ | Full Time

Job Description

Attention Applicants:  Please note this location is COMING SOON.  We are so excited to become part of the community in the near future.  Since we are still working hard to finalize the details of our boutique’s grand opening, it may take some time before we start reaching out to our potential future team members. We appreciate your patience and will reach out to qualified applicants when we are closer to an opening date. 


The NOW Massage a new concept massage boutique was founded on the principle that self-care is a necessity, not a luxury. Designed to serve as an oasis from today’s fast-paced digital society, our goal is to offer high-quality, affordable massage services in a beautiful setting. After launching in 2015, The NOW quickly became LA’s hottest wellness destination for globe-trotting influencers and locals alike. Four boutiques later, we have embarked on a national franchise expansion and are looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products, and singular design aesthetic to cities all over the United States. 

This is a rare opportunity to build your team from inception.  If you have an entrepreneurial spirit and like a challenge, this is your moment.  You will be the creator of success as you help start the first franchise location in Scottsdale  As a GM, you will have an impactful role to play as you:

  • Foster a team of professionals to deliver an exceptional practice to your clients 

  • Develop and nurture relationships with clients and staff

  • Take ownership of the success of a new brand in a highly sought out location

  • Drive Success by building the flagship team from inception


COLLECTIVELY WE WILL ACHIEVE GREAT THINGS

We will create moments to Restore Your Body and Reset Your Soul. As the liaison between the franchise owner, staff, and clients, your role will be to bring everyone together to work cohesively toward our goals. The daily responsibilities include:

  • Be the creator of an extraordinary "moments of being in The NOW" for members and guests by managing the day to day operations of the location, and supporting the experience guides and massage therapists in positively resolving customer challenges. Additional duties but not limited to (payroll, scheduling, customer relations, performance reviews, perform front house duties, product training, inventory management, health, and safety compliance, supply management, hiring responsibilities)

  • Encourage clients and staff to focus on the importance of mind, body, and spirit by growing memberships, promoting retail sales, partnering with the franchisee to set performance goals, and working with the team to achieve their goals. 

  • Develop a high-performing team by setting clear expectations, providing ongoing training/mentorship, and reviewing performance regularly to empower team members to improve and grow.

  • Excel in details where every operational aspect is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).

  • Form a healthy culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

  • Be the Image of The NOW Massage core values be considerate, respectful, creative, empathetic, accountable, striving for excellence, and havening fun.

COMPETENCIES TO SUCCESS

Looking for those with a prior background in management in one or more the following areas marketing, sales, service, or retail.  Individuals with the following competencies will succeed in this role:

  • Results Driven and experienced - operate with personal ownership, work with determination to reach Key Performance Goals, prioritize work, analyze business performance, and delegate effectively.

  • Leadership - someone who can motivate, coach, influence, and inspire, ensure the team has clear goals and responsibilities, support the team in their efforts to achieve job goals, deals promptly with performance problems; lets people know what is expected of them

  • Team Creator  accepts full responsibility for self and contribution as a team member, generates enthusiasm among team members for accomplishing shared goals that elevate the team, creates a team spirit by speaking positively of others, shows an interest in what others have to say; acknowledges their perspectives and ideas

  • Skilled Negotiator bringing prompt conflict resolution to both internal and external concerns, ability to overcome obstacles by being able to quickly adapt to handling difficult situations 

  • Excellent with people - strives to develop positive connections with employees and clients, demonstrates awareness and willingness to respond to customers' concerns or question promptly, deliver planned customer service standards to ensure the highest level of customer satisfaction.  

  • Motivates and Encourages performance Improvement for themselves and staff, recognize and reward (praise, etc.) the willingness to grow skills and performance improvement

  • Strong communication skills demonstrate the ability to respectfully listen and gain a full understanding of issues, deliver information in a clear and concise manner, ability to adapt message, style, and tone to accommodate the audience

If you're ready to begin a career with a franchise that supports you being your best, this is your chance to join our team.  

*Please provide a short summary in your cover letter of what it means to be part of building a successful business from the ground up. 

Job Type: Full-time

Salary Range $45,000 - $50,000 + Bonus opportunity 

Experience: Management: 1 year (Preferred)

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.