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The Apothecarium SOMA - Team Leader

Front of House | San Francisco, CA | Full Time

Job Description


Team Leaders assist to manage our team and provide effective guidance. Team Leaders are responsible for supervising, managing and motivating team members on a daily basis. This position is reserved for passionate team members with a focus on long term growth and development within the cannabis industry and our exemplary organization.  Team Leaders act as the contact point for all team members.  This role requires nothing less than excellent customer service and superb communication skills, the Team Lead interacts with patients and staff in a positive, respectful manner.  Team Leaders are expected to act proactively to ensure smooth team operations and effective collaboration. Ultimately, the Team Leaders lead by example and engage the team to achieve goals.


Essential Job Duties and Responsibilities: 

  • Open and close the dispensary as needed

  • Process patient verification of records

  • Contact medical offices as needed 

  • Answer phone calls, promptly return voicemails and email

  • Communicate regularly with medical professionals

  • Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory

  • Supervise the activities and productivity of the dispensary

  • Assist with hiring and training of employees while providing guidance to team members

  • Manage and delegate duties and responsibilities to staff when in the MOD position

  • Uphold inventory best practices with Member Consultants and complete inventory processes as needed

  • Manage cash handling and registers on a daily basis

  • Protect guest, staff and assets from injury damage, or theft through prevention and rapid response

  • Prepare for major incidents, emergencies, natural disasters and crises

  • Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements

  • Act as a resource for team members: strain and product knowledge

  • Support the collective’s strategic alliances and partnerships

  • Ensure the collective’s reputation and business does not suffer negatively in any manner

  • Stay abreast of all cannabis industry specific legislation, actions and enforcement

  • Build trust with members and brand partners

  • Contribute to the construction and implementation company policy

  • Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability

  • Represent the collective at community functions and meetings always maintaining professionalism and respect

  • Attend meetings as necessary

  • Ensure dispensary compliance with internal, local and state regulations

  • Ensure strict controls to protect dispensary assets at the direction of management

  • Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly

  • Maintain a positive work environment conducive to trust and respect

  • Ensure department equipment is functional and maintained

  • Use discretion with sensitive and confidential security and business information

  • Maintains strictest confidentiality in compliance with HIPAA guidelines

  • Perform other related work as required

Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills and Abilities: 

  • Proven ability to manage teams effectively and ensure excellence in training and performance

  • Possess personal knowledge of medicinal effects of cannabis and cannabis products

  • Excellent customer service and communication skills

  • Basic math skills and ability to make sound financial decisions

  • Basic computer and information technology skills

  • Proficiency in Microsoft Office Suite (Word, Excel)

  • Basic abilities in Adobe Creative Suite (Photoshop, InDesign)

  • Exceptional conflict resolution, de escalation and communication skills

  • Demonstrated passion to serve the medical cannabis community and local neighborhoods

  • Ability to adhere to the highest customer service with staff and the public at all times

  • Ability to maintain high standards in a fast paced, constantly evolving environment

  • Ability to communicate clearly and effectively in all situations

  • Possess a high level of organization, patience, and flexibility

Required Education and Experience: 

  • Experience working in Retail Management (1-year minimum) 

  • Experience working in Customer Service (3-5 years minimum)

  • Experience working in the medical cannabis industry highly desirable

  • Experience working in medical services/health & wellness industry highly desirable

  • Bachelor’s Degree or equivalent in professional and life experience

  • Must be authorized to live and work in the U.S.

  • Must be able to pass a criminal background check

  • Must be at least 21 years old

  • Must speak/write English proficiently

Work Environment

  • Employee works in a busy retail store with moderate to high noise levels.

  • This position is primarily located at 2029 Market Street, San Francisco, however may require traveling to other office locations or off-site meetings as required by the job.

Physical Requirement 

  • Stand constantly

  • Walk frequently

  • Reach and twist/turn with hands and arms

  • Climb or balance and stoop, kneel, crouch or crawl

  • Frequently lift and/or move up to 20 pounds

  • Occasionally lift and/or move up to 50 pounds

  • Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus 

Compensation and Benefits:

  • Competitive Rate of Pay

  • Excellent Benefits Package (Health, Dental, Vision & 401K)

  • Employee Assistance Program

  • Staff Discounts

  • Limited Employer Sponsored Commuter Benefits

  • Employee Assistance Program Benefits

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. 

The Apothecarium is an Equal Opportunity Employer

The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


Application Process:

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