The Apothecarium SOMA - Retail Delivery Team Member
Delivery | San Francisco, CA | Full Time
About The Apothecarium
The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.
The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.
Work Environment & Culture
The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.
Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.
About This Role
Delivery Team Members are responsible for executing that same high level of customer service and compassionate care outside our dispensary walls as our retail staff provide within our stores. Delivery Team Members must love navigating the busy streets of San Francisco and the East Bay while representing The Apothecarium in a professional manner.
Prior delivery experience (1 year)
Prior customer service experience (1 year)
Must be at least 21 years old
Valid California Driver’s License and clean driving record
Must be able to pass a criminal background check
Must be authorized to live and work in the U.S
Previous delivery experience in San Francisco or the East Bay highly desirable
Experience working in the cannabis industry highly desirable
Experience working in retail & customer service experience highly desirable
Experience working in the health & wellness industry highly desirable
Essential Job Duties and Responsibilities
Drive and deliver products from The Apothecarium to customers in the South Bay and Santa Cruz area
Obey all local, state and federal traffic and driving laws
Adhere to routing guidelines and parameters to deliver according to schedule and Bureau of Cannabis Control requirements
Address and resolve customer complaints; escalate service issues in an expedient manner
Obtain payment for products by accepting cash or debit cards
Assist in opening and closing delivery order processing areas daily
Process, package and label orders in preparation for delivery
Maintain delivery manifests and required Bureau of Cannabis Control documentation
Provide excellent customer service
Maintain accurate delivery documentation
Assist with the cleaning, maintenance, and upkeep of delivery dispatch location
Maintain iOS devices and other necessary hardware
Communicate professionally and regularly with dispatch location Team Members and Delivery Manager
Facilitate communication to our delivery members via iOS devices
Maintain strict confidentiality with customer information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Works primarily in employer provided vehicle, and occasionally in a busy retail environment. Execute deliveries in San Francisco and the East Bay using a company vehicle amidst traffic, pedestrians, construction, etc.
Must sit and stand constantly; walk frequently; reach and twist/turn with hands and arms; climb or balance and stoop, kneel, crouch or crawl
Ability and license to operate a motor vehicle, follow all traffic laws, read and comprehend traffic signs
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
Compensation and Benefits
Competitive Rate of Pay
Excellent Benefits Package (Health, Dental, Vision & 401K)
Employee Assistance Program
Commuter Benefits (partially company sponsored)
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
The Apothecarium is an Equal Opportunity Employer
The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with local requirements.
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