The Apothecarium Castro - Retail Team Lead
Front of House | San Francisco, CA | Full Time
About The Apothecarium
The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.
The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.
Work Environment & Culture
The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.
Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.
About This Role
Team Leaders assist to manage our team and provide effective guidance. Team Leaders are responsible for supervising, managing and motivating team members on a daily basis. This position is reserved for passionate team members with a focus on long term growth and development within the cannabis industry and our exemplary organization. Team Leaders act as the contact point for all team members. This role requires nothing less than excellent customer service and superb communication skills, the Team Lead interacts with patients and staff in a positive, respectful manner. Team Leaders are expected to act proactively to ensure smooth team operations and effective collaboration. Ultimately, the Team Leaders lead by example and engage the team to achieve goals.
Experience working in Retail Management (1-year minimum)
Experience working in Customer Service (3-5 years minimum)
Bachelor’s Degree or equivalent in professional and life experience
Must be authorized to live and work in the U.S.
Must be able to pass a criminal background check
Must be at least 21 years old
Must speak/write English proficiently
Possess personal knowledge of medicinal effects of cannabis and cannabis products
Experience working in the medical cannabis industry highly desirable
Experience working in medical services/health & wellness industry highly desirable
Essential Job Duties and Responsibilities:
Open and close the dispensary as needed
Answer phone calls, promptly return voicemails and email
Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
Supervise the activities and productivity of the dispensary
Admin the Zendesk support channels to assist customers
Manage and delegate duties and responsibilities to staff when in the MOD position
Uphold inventory best practices with Retail Consultants and complete inventory processes as needed
Manage cash handling and registers on a daily basis
Protect guest, staff and assets from injury damage, or theft through prevention and rapid response
Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements
Act as a resource for team members: strain and product knowledge
Support the collective’s strategic alliances and partnerships
Ensure the collective’s reputation and business does not suffer negatively in any manner
Stay abreast of all cannabis industry specific legislation, actions and enforcement
Contribute to the construction and implementation company policy
Represent the collective at community functions and meetings always maintaining professionalism and respect
Attend meetings as necessary
Ensure dispensary compliance with internal, local and state regulations
Ensure strict controls to protect dispensary assets at the direction of management
Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly
Maintain a positive work environment conducive to trust and respect
Ensure department equipment is functional and maintained
Use discretion with sensitive and confidential security and business information
Maintains strictest confidentiality in compliance with HIPAA guidelines
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee works in a busy retail store with moderate to high noise levels.
Reach and twist/turn with hands and arms
Climb or balance and stoop, kneel, crouch or crawl
Frequently lift and/or move up to 20 pounds
Occasionally lift and/or move up to 50 pounds
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
Compensation and Benefits
Competitive Rate of Pay
Excellent Benefits Package (Health, Dental, Vision, Life & 401K)
Employee Assistance Program
Commuter Benefits (partially company sponsored)
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
The Apothecarium is an Equal Opportunity Employer
The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
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