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The Apothecarium Castro - Retail Team Lead

Front of House | San Francisco, CA | Full Time

Job Description

About The Apothecarium

The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.

The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.

Work Environment & Culture

The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.

Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.

About This Role

Team Leaders assist to manage our team and provide effective guidance. Team Leaders are responsible for supervising, managing and motivating team members on a daily basis. This position is reserved for passionate team members with a focus on long term growth and development within the cannabis industry and our exemplary organization.  Team Leaders act as the contact point for all team members.  This role requires nothing less than excellent customer service and superb communication skills, the Team Lead interacts with patients and staff in a positive, respectful manner.  Team Leaders are expected to act proactively to ensure smooth team operations and effective collaboration. Ultimately, the Team Leaders lead by example and engage the team to achieve goals.

Basic Qualifications

  • Experience working in Retail Management (1-year minimum) 

  • Experience working in Customer Service (3-5 years minimum)

  • Bachelor’s Degree or equivalent in professional and life experience

  • Must be authorized to live and work in the U.S.

  • Must be able to pass a criminal background check

  • Must be at least 21 years old

  • Must speak/write English proficiently

Preferred Qualifications

  • Possess personal knowledge of medicinal effects of cannabis and cannabis products

  • Experience working in the medical cannabis industry highly desirable

  • Experience working in medical services/health & wellness industry highly desirable

Essential Job Duties and Responsibilities: 

  • Open and close the dispensary as needed

  • Answer phone calls, promptly return voicemails and email

  • Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory

  • Supervise the activities and productivity of the dispensary

  • Admin the Zendesk support channels to assist customers

  • Manage and delegate duties and responsibilities to staff when in the MOD position

  • Uphold inventory best practices with Retail Consultants and complete inventory processes as needed

  • Manage cash handling and registers on a daily basis

  • Protect guest, staff and assets from injury damage, or theft through prevention and rapid response

  • Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements

  • Act as a resource for team members: strain and product knowledge

  • Support the collective’s strategic alliances and partnerships

  • Ensure the collective’s reputation and business does not suffer negatively in any manner

  • Stay abreast of all cannabis industry specific legislation, actions and enforcement

  • Contribute to the construction and implementation company policy

  • Represent the collective at community functions and meetings always maintaining professionalism and respect

  • Attend meetings as necessary

  • Ensure dispensary compliance with internal, local and state regulations

  • Ensure strict controls to protect dispensary assets at the direction of management

  • Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly

  • Maintain a positive work environment conducive to trust and respect

  • Ensure department equipment is functional and maintained

  • Use discretion with sensitive and confidential security and business information

  • Maintains strictest confidentiality in compliance with HIPAA guidelines

Additional Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

  • Employee works in a busy retail store with moderate to high noise levels.

Physical Requirement 

  • Stand constantly

  • Walk frequently

  • Reach and twist/turn with hands and arms

  • Climb or balance and stoop, kneel, crouch or crawl

  • Frequently lift and/or move up to 20 pounds

  • Occasionally lift and/or move up to 50 pounds

  • Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus 

Compensation and Benefits

  • Competitive Rate of Pay

  • Excellent Benefits Package (Health, Dental, Vision, Life & 401K)

  • Employee Assistance Program

  • Staff Discounts

  • Commuter Benefits (partially company sponsored)

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. 

The Apothecarium is an Equal Opportunity Employer

The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


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