The Apothecarium Capitola - General Manager
Management | Capitola, CA | Full Time
About The Apothecarium
The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.
The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.
Work Environment & Culture
The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.
Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.
About This Role
The Store General Manager brings a culture of competence and compassion to our dispensary and directs all operations of the dispensary, the team members, the schedule, to ensure the dispensary operations run smoothly. This role requires nothing less than excellent customer service and superb communication skills. The Store Manager interacts with customers and staff in a positive, respectful manner and is expected to act proactively to ensure smooth team operations and effective collaboration.
The Store General Manager will be responsible for overseeing the overall logistics to support the supply chain of all cannabis goods for their Apothecarium location. This position will lead all inventory functions and be responsible for providing hands-on management of all inventory team members. This leader is people-oriented with operational experience and the motivation to develop all team members. In this role you will report to the District Retail Manager, take direction from the Inventory Control Manager, and significant analytical skills and judgement, elevated attention to detail and organizational skills will be required.
Bachelor’s degree; business or related field preferred
5-7 years of retail management and inventory control experience
2-3 years of experience leading large retail teams
Cannabis retail and inventory experience highly preferred
Experience using data and metrics to measure impact and determine optimization and improvement techniques
Solid understanding of inventory control best practices and supply chain management
Excellent verbal and written communication skills
Relentlessly high standards and sharp attention to details
Thinks strategically, but stays on top of tactical execution
Entrepreneur can-do attitude to find ways to break down growth barriers
Ability to maintain high standards in a fast-paced, constantly evolving environment
Proficiency in Google and Microsoft Office Suites
Proficiency in METRC cannabis track and trace software
Ability and willingness to work flexible hours including occasional evenings, weekends and some holidays to meet the needs of the business
Must be authorized to work in the U.S., be at least 21 years old and must pass a criminal background check
Strong omnichannel retail management skills
Proven experience implementing seasonal visual merchandising and marketing plans
Comfort and ease maintaining training and performance standards
Possess knowledge of cannabis and cannabis products
Basic computer and information technology skills
Essential Job Duties & Responsibilities
Demonstrate and support The Apothecarium’s mission and values
Support the District Retail Manager in the cohesive and consistent execution of our retail operations and customer service
Engage to resolve escalated customer interactions and ensure customer concerns are solved efficiently, respectfully and promptly
Operate in an organization with a lot of stakeholders, rapid pace and constant decision
Maintain attention and adherence to cannabis retail operation compliance as outlined by the state of California, local municipalities and under the direction of our compliance manager
Provide employees with guidance and growth opportunities and ensure the store is a positive work environment while maintaining productivity while demonstrating leadership and compassionate management
Manage, delegate and supervise the duties and productivity of all store departments
Manage the hiring, training, and termination of employees while providing guidance
Create and implement work schedules that accommodate the needs of the organization and team members
Support inventory strategies at the direction of the Inventory Control Manager to ensure the appropriate selection of salable products are available at all times
Supervise cycle counts and maintain inventory balance with METRC California State Track and Trace software monitoring inventory adjustments and associated and resolve any discrepancies documentation for accuracy and completion
Ensures proper classification and storage of inventory at the retail location
Oversee inventory budgets and fulfillment at the direction of the Inventory Control Manager
Assist with execution of inventory strategies including forecasting, demand planning, and inventory tracking in a cost-effective manner within compliance requirements.
Implement marketing and sales plans to appropriately move products in a suitable amount of time
Ensure all department equipment is functional and maintained
Open and close the store as needed
Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response
Support and maintain a functional network within the surrounding community with various entities (e.g., SFPD, District Liaisons, Community Benefit Districts “CBD”, Neighborhood & Merchant associations, etc.) to maintain our status as a well-intentioned and involved organization
Manage store finances and petty cash and actively monitor the cost of operation and achieve desired sales margins, including partnering with the Operations Department to manage budgets and expenses
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee works in a busy retail store with moderate to high noise levels.
This position will require traveling to other office locations or off-site meetings as required by the job.
Reach and twist/turn with hands and arms
Climb or balance and stoop, kneel, crouch or crawl
Frequently lift and/or move up to 20 pounds
Occasionally lift and/or move up to 50 pounds
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
Compensation and Benefits:
Competitive Rate of Pay
Excellent Benefits Package (Health, Dental, Vision, Life & 401K)
Employee Assistance Program
Commuter Benefits (partially company sponsored)
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
The Apothecarium is an Equal Opportunity Employer
The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.