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Team Lead

Team Member | San Francisco, CA | Full Time

Job Description

Seeking Team Leader for our Market Store!

About Us:

The Apothecarium has carefully cultivated a work environment in which our team members are constantly challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical cannabis, innovation, and active participation in the communities we serve.

Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us.

In return, we provide comprehensive training programs and development, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the richness that our employees bring to our team through their external pursuits, hobbies, and interest. 

We raise our bar high at The Apothecarium in order to set the example of what a medical cannabis dispensary should be. That standard is one of the keys to our success and one of the many reasons why people wish to work here.

Essential Job Duties and Responsibilities:
● Open and close the dispensary as needed
● Supervise the activities and productivity of the dispensary
● Assist with hiring and training of employees while providing guidance to team members
● Manage and delegate duties and responsibilities to staff when in the MOD position
● Assist in the purchase of products from our vendors and complete inventory processes as needed
● Manage cash handling and registers on a daily basis
● Protect guest, staff and assets from injury damage, or theft through prevention and rapid response
● Prepare for major incidents, emergencies, natural disasters and crises
● Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements
● Act as a resource for team members: strain and product knowledge
● Sustain and grow programs and services
● Support the collective’s strategic alliances and partnerships
● Ensure the collective’s reputation and business does not suffer negatively in any manner
● Stay abreast of all cannabis industry specific legislation, actions and enforcement
● Build trust with members and vendors
● Contribute to the construction and implementation company policy

Team Leader Job Description
● Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability
● Represent the collective at community functions and meetings always maintaining professionalism and respect
● Attend meetings as necessary
● Ensure dispensary compliance with internal, local and state regulations
● Ensure strict controls to protect dispensary assets at the direction of management
● Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly
● Maintain a positive work environment conducive to trust and respect
● Ensure department equipment is functional and maintained
● Use discretion with sensitive and confidential security and business information
● Maintains strictest confidentiality in compliance with HIPAA guidelines
● Perform other related work as required

Additional Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills and Abilities:
● Proven ability to manage teams effectively and ensure excellence in training and performance
● Possess personal knowledge of medicinal effects of cannabis and cannabis products
● Excellent customer service and communication skills
● Basic math skills and ability make sound financial decisions
● Basic computer and information technology skills
● Proficiency in Microsoft Office Suite (Word, Excel)
● Basic abilities in Adobe Creative Suite (Photoshop, InDesign)
● Exceptional conflict resolution, de escalation and communication skills
● Demonstrated passion to serve the medical cannabis community and local neighborhoods
● Ability to adhere to the highest customer service with staff and the public at all times
● Ability to maintain high standards in a fast paced, constantly evolving environment
● Ability to communicate clearly and effectively in all situations
● Possess a high level of organization, patience, and flexibility

Required Education and Experience:
● Experience working in Retail Management (1-year minimum)
● Experience working in Customer Service (3-5 years minimum)
● Experience working in the medical cannabis industry highly desirable
● Experience working in medical services / health & wellness industry highly desirable
● Bachelor’s Degree or equivalent in professional and life experience
● Must be authorized to live and work in the U.S.
● Must be able to pass a criminal background check
● Must be at least 21 years old
● Must speak/write English proficiently

Work Environment
● Employee works in a busy retail store with moderate to high noise levels.

Physical Requirement
● Stand constantly
● Walk frequently
● Reach and twist/turn with hands and arms
● Climb or balance and stoop, kneel, crouch or crawl
● Frequently lift and/or move up to 20 pounds
● Occasionally lift and/or move up to 50 pounds
● Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Compensation and Benefits:
● Competitive Rate of Pay
● Excellent Benefits Package (Health, Dental, Vision & 401K)
● Employee Assistance Program
● Staff Discounts
● Commuter Benefits
● Counseling Benefits