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Retail Delivery Team Member - The Apothecarium SOMA

Delivery | San Francisco, CA | Full Time

Job Description

About The Apothecarium

The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.

The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.

Work Environment & Culture

The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.

Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.

About This Role

Delivery Team Members are responsible for executing that same high level of customer service and compassionate care outside our dispensary walls as our retail staff provide within our stores. Delivery Team Members must love navigating the busy streets of San Francisco and the East Bay while representing The Apothecarium in a professional manner.

Basic Qualifications

  • Prior delivery experience (1 year)

  • Prior customer service experience (1 year)

  • Must be at least 21 years old

  • Following a conditional offer, a motor vehicle record check will be conducted on all final job candidates for whom driving a motor vehicle is an essential job function.

  • Applicants may be required to take a background check after a conditional offer is made. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  • Must be authorized to live and work in the U.S

Preferred Qualifications

  • Previous delivery experience in San Francisco or the East Bay highly desirable

  • Experience working in the cannabis industry highly desirable

  • Experience working in retail & customer service experience highly desirable

  • Experience working in the health & wellness industry highly desirable

Essential Job Duties and Responsibilities

  • Drive and deliver products from The Apothecarium to customers in the South Bay and Santa Cruz area

  • Obey all local, state and federal traffic and driving laws

  • Adhere to routing guidelines and parameters to deliver according to schedule and Bureau of Cannabis Control requirements

  • Address and resolve customer complaints; escalate service issues in an expedient manner

  • Obtain payment for products by accepting cash or debit cards

  • Assist in opening and closing delivery order processing areas daily

  • Process, package and label orders in preparation for delivery

  • Maintain delivery manifests and required Bureau of Cannabis Control documentation

  • Provide excellent customer service

  • Maintain accurate delivery documentation

  • Assist with the cleaning, maintenance, and upkeep of delivery dispatch location

  • Maintain iOS devices and other necessary hardware

  • Communicate professionally and regularly with dispatch location Team Members and Delivery Manager

  • Facilitate communication to our delivery members via iOS devices

  • Maintain strict confidentiality with customer information

Additional Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

Works primarily in employer provided vehicle, and occasionally in a busy retail environment.  Execute deliveries in San Francisco and the East Bay using a company vehicle amidst traffic, pedestrians, construction, etc.  

Physical Requirements

  • Must sit and stand constantly; walk frequently; reach and twist/turn with hands and arms; climb or balance and stoop, kneel, crouch or crawl

  • Ability and license to operate a motor vehicle, follow all traffic laws, read and comprehend traffic signs

  • Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Compensation and Benefits

  • Competitive Rate of Pay

  • Excellent Benefits Package (Health, Dental, Vision & 401K)

  • Employee Assistance Program

  • Staff Discounts

  • Commuter Benefits (partially company sponsored)

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. 

The Apothecarium is an Equal Opportunity Employer

The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with local requirements.


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