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Patient Consultant

Team Member | San Francisco, CA | Full Time

Job Description

Seeking Patient Consultants for our Lombard Store!

About Us:

The Apothecarium has carefully cultivated a work environment in which our team members are constantly challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical cannabis, innovation, and active participation in the communities we serve.

Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us.

In return, we provide comprehensive training programs and development, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the richness that our employees bring to our team through their external pursuits, hobbies, and interest. 

We raise our bar high at The Apothecarium in order to set the example of what a medical cannabis dispensary should be. That standard is one of the keys to our success and one of the many reasons why people wish to work here.



  • Ensure strict controls to protect Dispensary assets at the direction of management

  • Ensure patient concerns are solved efficiently and promptly

  • Maintain a positive work environment conducive to trust and respect

  • Recommend, select, and help locate the proper medicine for patients depending on their individual needs

  • Communicate the effects of and different types of cannabis to patients

  • Assist in display maintenance and housekeeping

  • Communicate restocking and product needs to inventory assistants as needed

  • Communicate customer requests and/or problems to the General Manager and Team Leaders

  • Participate in inventory reconciliation as needed

  • Frequently maintain cleanliness, dusting, glass cleaning, vacuuming, sweeping, and sanitization of dispensary

  • Maintains strictest confidentiality in compliance with HIPAA guidelines

  • Perform other related work as required



  • Basic math skills for Point of Sale (POS) system and proficiency with cash handling

  • Excellent customer service and communication skills

  • Must have a Medical Cannabis Recommendation

  • Must be able to pass a criminal background check

  • Bachelor’s Degree or equivalent in professional and life experience

  • Prior retail & customer service experience highly desirable

  • Experience working in medical services and/or the health & wellness industry highly desirable

  • Must be at least 21 years old

  • English proficiency, both verbal and written

  • Demonstrated passion to serve the medical cannabis community and local neighborhoods

  • Knowledgeable on strains, genetics, growing and effects of cannabis and medication

  • Possess a high level of organization, patience, and flexibility

  • Must be authorized to live and work in the U.S.

  • Must be available to work nights, weekends and [some] holidays


Physical Requirements:

  • Must stand constantly; walk frequently; reach and twist/turn with hands and arms; climb or balance and stoop, kneel, crouch or crawl

  • Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus


Work Environment:

  • Works in a busy retail store with moderate to high noise levels


Bonus Points:

  • Ability to dispense medicine accurately and efficiently

  • Knowledgeable on strains, genetics, growing and effects of cannabis and medication

  • Demonstrated passion to serve the medical cannabis community and local neighborhoods



  • Competitive Rate of Pay
  • Excellent Benefits Package (Health, Dental, Vision & 401K)
  • Employee Assistance Program
  • Staff Discounts
  • Commuter Benefits
  • Counseling Benefits