Customer Care Consultant - The Apothecarium Marina
Front of House | San Francisco, CA | Full Time
About The Apothecarium
The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.
The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.
Work Environment & Culture
The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.
Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.
About This Role
Customer Care Consultants primary responsibility is to serve The Apothecarium’s guests. This role requires nothing less than excellent customer service, total understanding and strict compliance with all medical cannabis regulations and a positive, respectful attitude. Consultants will need to have a thorough understanding of strains, genetics, and relevant medical marijuana terminology and how to help our customers select the cannabis flowers and infused products that are right for them. Consultants will provide outstanding service to guests, and consult on medical cannabis strains, applications, effects, and routes of delivery.
Bachelor’s Degree or equivalent in professional and life experience
Must be authorized to live and work in the U.S.
Applicants may be required to take a background check after a conditional offer is made. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Must be at least 21 years old
Must speak/write English proficiently
Experience working in the cannabis industry highly desirable
Experience working in medical services and/or the health & wellness industry highly desirable
Experience working in retail & customer service experience highly desirable
Experience working in medical services/health & wellness industry highly desirable
Essential Job Duties and Responsibilities
Perform opening and closing duties
Answer phone calls, promptly return voicemails and email
Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
Admin the Zendesk support channels to provide support and customer service to customers
Ask appropriate questions to assist in customers selection of medicine
Inform, recommend, select products for guests depending on their individual needs
Communicate the effects of and different types of cannabis to guests
Complete guest consultations efficiently and meet service expectations
Ensure accurate cash handling, and register management
Communicate customer requests and/or concerns to the Manager
Ensure strict controls to protect Dispensary assets at the direction of management
Maintain a positive work environment conducive to trust and respect
Assist in display maintenance and housekeeping
Communicate restocking and product needs to inventory assistants as needed
Provide feedback and suggestions to Manager to continuously improve the customers and employee experience
Frequently maintain cleanliness, dusting, glass cleaning, vacuuming, sweeping, and sanitization of dispensary
Use discretion with sensitive and confidential security and business information
Maintains strictest confidentiality in compliance with HIPAA guidelines
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employees work in a busy retail store with moderate to high noise levels.
Reach and twist/turn with hands and arms
Climb or balance and stoop, kneel, crouch or crawl
Frequently lift and/or move up to 20 pounds
Occasionally lift and/or move up to 50 pounds
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
Compensation and Benefits
Competitive Rate of Pay
Excellent Benefits Package (Health, Dental, Vision & 401K)
Employee Assistance Program
Commuter Benefits (partially company sponsored)
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
The Apothecarium is an Equal Opportunity Employer
The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
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