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Animal Care Specialist

Adoption | Killeen, TX | Full Time and Part Time

Job Description

Animal Care Specialist (Part-time hourly position) 

Starting Pay: $10.50/hr

Organizational Background:

Texas Humane Heroes (TXHH) is a private, non-profit organization with a vision to build a community where every pet has a lifetime home. TXHH is a dynamic, growth-oriented organization that operates adoption centers located in the greater Austin metropolitan area and the Killeen/Fort Hood area. Headquarters is located at 10930 E. Crystal Falls Parkway, Leander, Texas. This position is for our Killeen location located at 5501 S Clear Creek Rd, Killeen, TX 76549.

Position Overview: 

The Texas Humane Heroes Animal Care Specialist will understand and be able to communicate Texas Humane Heroes mission, vision and goals, follow cleaning protocols, handle animals safely, and exhibit a positive and professional attitude.  The position is responsible for the health, care, and wellbeing of all animals that are in the care of Texas Humane Heroes, for the entire duration of the time they are in our care.  

Please know that this position is physically demanding. Approximately four hours each day are dedicated to deep cleaning of kennels and animal areas. Afternoon hours also involve actively orchestrating and participating in animal enrichment and exercise. 

Organizational Structure:

The Animal Care Specialists report directly to the Adoption Center Manager.

Position Responsibilities:

    Animal Intake

  • Prepare kennel space for new arrivals.

  • Ability to evaluate animal behavior and medical issues.

  • Help clean transport crates once animals have been secured.

  • Assist Intake Coordinator on shelter visits and animal pulls.

    Animal Care and Cleaning: 

  • Care, feed, water & ensure overall wellness of animals: Work with dogs and cats in a positive and safe manner.

  • Cleaning and organizing animal housing facility, following cleaning and disease prevention procedures, taking pride in how the adoption center looks, feels and smells. Going above and beyond for the animals, customers and organization.   

  • Ensure that laundry and dishes are done daily and areas remain clean and organized

  • Having all areas cleaned and organized by opening.

  • Wearing uniform by opening.


  • Noticing sick or injured animals and immediately reporting it for review.

  • Assist during vaccination and spay/neuter clinic as needed.


  • Observe and understand basic dog and cat body language. Ability to coordinate and supervise dog playgroups with shelter dogs. Ability to understand dog body language during a meet-and-greet with a public animal and educating the potential adopter on successful and unsuccessful meet-and-greets in order to ensure a positive adoption outcome. 

  • Enter/Exit kennels safely and attend Dog Handling Class.

  • Knowledge and utilization of Weather Policies.

  • Maintain solid coordination and communications with team.

  • Effectively counsel per TXHH policies and help customers find the right fit for their specific needs. Ensure that customer is well equipped to have a successful adoption outcome.  

  • Be an Adoption Ambassador for the VIP animals, picking a VIP cat and dog monthly to advocate for by posting to social media, creating flyers, etc. 


    Customer Service/Front Desk:

  • Use Pet Point program to process adoptions, input animal behavior, care and medical, and ability to look up animal and people information.

  • Ability to use the Google cloud-based system. 

  • Greet patrons and engage the community. 

  • Help visitors navigate adoption centers and provide guest focused customer service

  • Direct volunteers and assist in training of tasks throughout the facility

  • Respond to customer inquiries via phone and email

  • Be an advocate for Texas Humane Heroes’ by sharing our mission and discussing our volunteer and fostering programs. Request for donations and donor program. 

  • Ensure safe, healthy, and humane treatment of all animals. Ensure safety, training, and well-being of staff, volunteers and clients.

    Community Adoptions/ Off-site Program

  • Follow the offsite adoptions process, including transportation, set-up, adoption counseling, take-down and adoption and donation processing. Ability to multitask while working on a solo basis. 

  • Achieve offsite growth goals. Maintain a positive outlook with strong goal orientation.

  • Maintain partnerships with offsite location’s team.

  • Greet patrons and engage the community. 

Work Environment:

  • High degree of mobility required

  • Ability to lift 40+lbs frequently

  • Frequent contact and handling of animals