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DevOps System Developers

Customer Success | Burnaby, British Columbia, Canada | Full Time

Job Description

About Us:

Teradici is the creator of the PCoIP remoting protocol technology and Cloud Access Software, the cutting edge solution for a cloud-ready future. The Company, founded in 2004 and based in Vancouver, Canada is focused on its core mission of seamless delivery of workstations and applications for end-users.

Teradici PCoIP® technology brings the next generation of secure remoting technology to the marketplace, enabling visualization of even the most graphics-intensive applications. Teradici Cloud Access Software, built on PCoIP technology, enables enterprises to securely leverage public cloud GPU instances to confidently lift and shift the most graphics-intensive Windows or Linux applications to the public cloud, avoiding costly rewrites.

The company’s technology is deployed by Fortune 500 enterprises, government agencies and service providers from around the world. Teradici also works closely with leading cloud providers to continue delivering the best user experience and enabling our customers the ability to scale to millions of users.

Overview:

The Customer Success – Professional Services team is a group of trusted technology advisors that assist organizations in leveraging the power of the cloud.  We engage customers on their business priorities, business & technology architecture & digital roadmaps to help them define services in the cloud that transform their business.

We are looking for talented, motivated IT professionals who eat, sleep and breathe cloud to join our team.  

Responsibilities:

As a DevOps System Developer, you will shape how our customers leverage the power of the cloud:

  • You will manage Amazon Web Services (AWS) infrastructure with a focus on security, high availability and cost.
  • You will develop strong client relationships by building trust, rapport and positive working relationships with key sponsors, partners, and team members.
  • You will deliver automated solutions that move legacy workloads to the cloud using Teradici’s suite of solutions.
  • You will monitor system health of deployed systems and ensure all failures are root caused.
  • You will provide build, release and QA services that are well documented and consistently followed.
  • You will provide end user support remotely or on-site as appropriate (may include off-hours support).

Requirements:

Customer Success Requirements

  • Ability to understand and be responsive to customer needs and to advocate for customer success
  • Excellent interpersonal and communications skills
  • A track record of ‘raising the bar’
  • Ability to work independently and as part of a distributed team and a willingness to take ownership of problems
  • Strong presentation and facilitation skills
  • Proven ability to rapidly learn new technologies

Technical Requirements

  • Bachelor's degree in a technical field, or equivalent combination of education, training & experience.  Minimum of 3+ years of experience in a similar role
  • Experience with: Linux and Windows system IT administration
  • Demonstrable project experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) or Azure
  • Understanding of saas, paas, iaas, containers and the serverless movement
  • Excellent knowledge of enterprise system management, performance tuning, and backup/recovery procedures
  • Experience in scripting (BASH, Perl, Ruby, PowerShell, Python) and automation (CloudFormation, Puppet, Ansible, Chef, Splunk) and integration (TeamCity, Jenkins or Bamboo) tools
  • In depth knowledge of security concepts and industry best practices
  • Experience with IP networking and IP devices (clients, thin clients or other networked appliances), firewalls and security
  • Demonstrated ability to gather and disseminate complex information, evaluate options, and provide solutions
  • Ability to resolve complex technical issues via troubleshooting and root cause analysis including excellent troubleshooting skills and a proactive attitude to unblock issues
  • Ability to coordinate with multiple Agile Scrum teams and stakeholders

Perks:

  • We offer a competitive base salary, Success Sharing Bonus (company performance based), stock option grants, retirement savings and attractive benefits package. We also offer three weeks of vacation for the first year (accrued and increased annually, up to 20 days per year).
  • Monthly social events & activities.
  • Luxury shuttle service to and from the nearest SkyTrain station.
  • Underground and secured bike "cage".
  • Fully equipped (and recently renovated) onsite gym, and Basketball and "Beach" Volleyball courts. Or you can join our corporate soccer team or yoga classes.