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Senior IT Administrator

IT | Düsseldorf, Germany | Full Time

Job Description

About Taulia:

Imagine a company with the vision of fundamentally changing the pace with which money flows across big and small businesses both in the US and abroad…The greater the pace, the more quickly economies can grow and the faster new jobs can be created.  Welcome to Taulia. 

Taulia delivers working capital solutions that make it easy for businesses to free up cash, accelerate payments, and improve supply chain health.

Since founding in 2009, we've envisioned a world where every business thrives by liberating cash. Today, our team of financial gamechangers has built a network connecting 2 million businesses and processes more than $500 billion every year.

Through a unique combination of its technology platform, people and process, Taulia helps companies access the value tied up in their supply chain by transitioning from inefficient and often manual working capital management practices into technology-led, working capital optimization strategies.

Using our state-of-the-art platform, businesses now have the option to choose when and how to pay and get paid. It sounds simple. But our painless process provides both buyers and suppliers the chance to skyrocket their cash - cash to fuel economic growth all over the world. It's a win-win for everybody.

About You (and the Job):

The EU Senior IT Administrator is an important member to the IT team and Taulia’s overall success. You are a people person, techie, and a challenge seeker.  Nothing fazes you but challenges motivate you; you can accomplish anything with your determination and resourcefulness.  You enjoy helping end-users, peers, and supervisors resolve their requests and projects ranging from computer issues to network upgrades.  You will have the opportunity to travel to one of our remote offices in California, Utah, Texas, New Orleans, Germany, UK, and Bulgaria.

Like the rest of Taulia, our small but efficient Corporate IT is a close-knit team that works and plays hard.  We strive to live by all of Taulia’s core values, especially “Get Shit Done!”  There is plenty to do, learn, and evolve as our team grows with the contribution to our company’s overall success.  This is an EU Sr. IT Administrator position with great potential career growth. 

Responsibilities:

  1. Working side-by-side with our current Jr. IT Support Specialist, in Bulgaria, and 4 other IT members in the United States, to provide extensive support for our end-users, European focused while also supporting North America, via our JIRA ticketing system.

  2. Resolve IT issues for employees both onsite and remote across 8 offices, supporting 300+ end-users

  3. On-boarding new employees: 

    1. New accounts in various systems such as Active Directory, Single Sign-On, Email accounts, etc.

    2. Security: ensure that new and existing employees have the proper security groups and access.

    3. Hardware: procure and shipment of laptops, desktops, VoIP phones, printers, etc.

    4. IT training for new and existing employees

  4. Off-boarding: 

    1. Accounts: deactivate all accounts

    2. Security: revoke all security groups and access

    3. Hardware: recovery and refurbish company assets

  5. Manage our internal Palo Alto Networks Firewalls and Meraki LAN/WiFi infrastructure in all offices, monitoring and optimizing system performance

  6. Acquire, install, maintain, upgrade, and configure company-wide systems and programs as needed to support the needs of the organization

  7. Set standards and policies related to IT assets, data usage, privacy, and security

  8. Provision equipment (laptops, accessories, etc.) for new hires, and configuring equipment, and providing first-day support and guidance on devices and systems

  9. Ability to manage multiple projects while still keeping an eye on the details

  10. Strong sense of urgency and problem-solving skills


Requirements: 

   Social Skills:

  1. Empathic in-person and digital communication.

  2. Excellent English written and verbal communication skills.

  3. Customer Service oriented mindset willing to go above and beyond to ensure customer satisfaction and productivity.

  4. Ability to work well with fellow team members, employees, as well as independently.

  Technical Skills:

  1. 2+ years of working extensively with MacOS as Taulia is a 95% MacOX company.

  2. 2+ years experience with SAML/Single Sign-On service (Okta, OneLogin, Centrify, Bitium, etc.)

  3. 5+ year experience with Cloud Services (Google Apps, Salesforce, Box, Slack, etc.)

  4. 5+ level knowledge of Active Directory, DHCP, DNS, TCP/IP, and VPN

  5. 4+ years experience with MDM solutions (JAMF, AirWatch, Mac OSX Server, etc.)

  6. 5+ years’ experience building, operating, and troubleshooting complex network environments with sensitive customer data.

  7. Deep practical experience in traditional infrastructure areas, including servers, network, planning and engineering, support, deployment, help desk, and disaster recovery planning.

Taulia is an Equal Opportunity Employer --Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team